Question about Compaq Presario X6000 Notebook

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X6000 video driver

I'm getting a problem similar to the black screen upon launching Windows XP. I went into safe mode and was able to get into the Windows screen. I removed the ATI driver and everything works after restarting. However, I can't do many things without the driver installed.

I tried the memory solutions mentioned but that didn't work. Is there something wrong with my video card? Any help would be appreciated.

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Screen turns pink after login


While in Safe Mode....
Go to HP.com, Support, Drivers....
Download the latest video drivers, including the "Chipset" drivers.
Then, uninstall all video drivers by going to control panel, (System, Device Manager)
Reboot system, hopefully Windows will install the correct drivers upon reboot.
After reboot, re-run the new drivers

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Screen went black after installing windows xp again


Press F8 several times and when the menu comes up select Safe mode.
Then download and install the video driver.
You can download the video and device drivers from ASUS WEB site.Select your model motherboard/computer/laptop, and make sure you select driversthat matches your Windows operating system. Please click on this link to theirWEB support site : -http://support.asus.com/download/download.aspx?SLanguage=en-us

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Hello my Acer aspire one kav10 is stuck on windows xp loading screen. I have already tried to system restore to an earlier point by using safe mode but when the laptop starts up again it gets stuck on the...


One of the drivers or programs that is set to launch during boot is corrupted. You will have to find out which and uninstall / upgrade it.
Boot in Safe Mode, click Start, Click Run and type msconfig and hit enter - the startup management window will launch. Click on the Startup tab and untick all the programs in there. Now reboot. If you get the same error then the problem is with a driver - uninstall them all then download the latest versions from the Acer Support site and install them one by one. If the problem is fixed then one of the programs is corrupted - open msconfig / Startup again and tick one program at a time with reboot until the problem returns: uninstal that program.

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When i turn my computer dell latitude d620 on it comes to the dell screen then the windows xp screen and then it goes black with nothing more than the mouse. what could be the problem?


This sounds like a video issue. Try starting the system into safe mode (after the dell screen, tap F8 to get the startup menu and then select safe mode) When in safe mode, go to the control panel and remove the display adapter driver from the device manager under System > hardware tab. Try booting into normal mode windows- you should be able to get into windows at that point. Download and reinstall the graphics driver from support.dell.com. If the issue reoccurs after you've reinstalled the graphics driver, it means that the video card on your system has gone out. At that point, contact Dell technical support if you are in warranty to get service- if not, try pricing the replacement video card from Ebay or Dell parts service.

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1 Answer

Video is sporadic. Will work at first but if any


This Presario uses the 256 MB dedicated ATI Mobility Radeon X600 Video Display card according to the manufacture's website. Also this system came from HP with Windows XP or Windows Vista.

This may be a driver issue. Dealing with video driver issues can be difficult, but there are tools that can help.

If you are using Windows, boot into Safe Mode by pressing the "F8" key during initial startup. You will be presented with the option screen with many choices. Pick Safe Mode without networking.

After a second, Windows will boot into Safe Mode. From there go to the Control Panel and then to Add Remove Programs (XP) or Programs (Vista & Windows 7). Find the program(s) from ATI including

- ATI Software Uninstall Utility
- ATI Catalyst Control Center
- ATI Display Driver

These may prompt you to reboot after each removal, please select a manual reboot, or reboot at a later time.

Once all the ATI items have been removed, restart the computer. The system will reboot and it will load a generic driver. The screen may look different as the resolution has changed. This is normal.

Go to Softpedia and download Driver Cleaner to finish removing the drivers as they are still cached in the system. The link is here at http://drivers.softpedia.com/get/Other-DRIVERS-TOOLS/Others/Driver-Cleaner-Professional-15.shtml

Install and run this tool to finish the removal of the cached ATI Driver files. The screen may flicker, this is normal.

After completing the installation, restart the machine again.

When the reboot has completed go to ATI to obtain the latest driver here at:

NOTE: If you are using Vista, please make sure to obtain the correct driver for the 32 bit or 64 bit operating systems. This information can be found by right clicking on "Computer" in the Start Menu, then selecting "Properties". Once this is up there will be displayed the related information on your system. Look specifically for "System Type" and it will read "32-bit Operating System" or "64-bit Operating System"

(Windows XP) http://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_xp.aspx?type=2.4.1&product=2.4.1.3.19&lang=English

(Vista 32 Bit)
http://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_vista32.aspx?type=2.4.1&product=2.4.1.3.19&lang=English

(Vista 64 Bit)
http://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_vista64.aspx?type=2.4.1&product=2.4.1.3.19&lang=English

Select the Catalyst Software Suite. It is a large file and will require time to down load. Save the file to the computer. Once you have it you will need to run it. Installation will run then ask to reboot.

Reboot your system.

You may notice again the screen flickers. This is normal and the machine may also be slow for the first few mins after reboot. After a few minuets have passed you can adjust the screen resolution by right clicking on empty space on the desktop and selecting "Properties" (XP), then the "Settings" tab or "Screen Resolution" (Vista). The factory specs for the Presario are WXGA+ (1440x900) max resolution.

After adjusting resolution I suggest going to getting the latest version of DirectX (DX 9c Feb 2010) from Microsoft here at http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en

This may also be a large file depending on what the installer needs and will require time to download.

This should complete the driver installation.

The Driver Cleaner tool can be removed now form the computer.

Feb 23, 2010 | Compaq Presario X6000 Notebook

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My Compaq presario f572us notebook screen turns black upon normal startup. The screen does not turn black if I start-up in the safe mode. It only when i attempt to start windows normally. Everything loads...


i also have a compaq presario f572us that's been having similar problems. when i went onto the hp website i saw that apparently they've been having similar problems with this type of computer as they offer free repairs for 2 years after you bought it. you should probably check if this works for you too

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Try booting to the safe mode (f8) and see if there is any difference. If there is no difference, the video adapter is most likely failing.

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