Question about HP Photosmart C6280 Printer

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Scanning I have never been able to scan anything. As soon as I hit the "scan" I get an error message: "HP CUE- Scanning Flow Component has encountered a problem and needs to close." What can I do?

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  • susanfolsom Nov 19, 2008

    The error message shows up only on my computer screen in XP. No error message shows up on my printer's lcd. When I hit the scan button on the printer, there is a message stating "scanning" on the printers screen, then after a few seconds, that message goes away on the printer's screen and the "HP CUE- Scanning Flow Component has encountered a problem and needs to close." message comes up on my XP computer screen.
    Thank you

  • susanfolsom Jan 02, 2009

    It fixed it for awhile, then I have the same problem again. I have uninstalled and reinstalled from HP's website several times. I don't have either Kodak or Photoshop installed. Now as I've spent more time trying to troubleshoot, I see that I cannot scan to my computer because the printer does not see the computer (both are left connected and on).

    I hadn't used the scanning part of the computer until recently and the years warrenty is almost up.

    Susan

  • JDTec
    JDTec May 11, 2010

    This error shown on your printer's lcd on in XP or Vista?

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"HP cue scanning flow component problem"

Run or double click on the "HPQDSCTC" file in:

C:\Program Files\Hewlett-Packard\Digital Imaging\Bin OR c:\Program Files\HP\Digital Imaging\Bin

This should resolve the issue and if the issue persists then completely uninstall and reinstall the software from HP's website.

Try this. If it does not work, it may be a photo program like Kodak or Adobe Pjotoshop that may be conflicting with the HP software.
Let me if it works or if not, do you have any of these programs installed.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 19, 2008

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HP CUE-SCANNING FLOW COMPONENT MESSAGE EACH TIME I TRY TO SCAN A DOCUMENT


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