Question about Brother DCP-7020 All-In-One Laser Printer

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New toner cartridge and paper jam

I put a new TN-350 toner cartridge in the printer and I get message that there is a paper jam and there none that I can see. As a result it won"t print? What is the problem?

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  • Anonymous Mar 20, 2014

    My printer won't print the toner light is on and the toner cartridge id only a month old it is a tn - 420

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Does this happen when you install the old toner? Is the NEW toner an OEM or compatible? I have run into this problem before on some other Brother all in one models. There is a sensor flag located just below the toner and drum unit. Remove the toner/drum unit, check that the sensor flag will move to back and forth freely. My customer removed the toner and drum unit and threw the drum unit away, not realizing that the toner seats into the drum unit. When they placed just the toner into the printer, it read paper jam. Because the drum unit is part of the paper path, the sensor was not in the correct position.
Try re-seating the toner into the drum unit and then re-seat the entire unit into the printer. Let me know if this helps.

Posted on Oct 20, 2008

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1 Answer

I keep getting an error message about a paper jam for my printer but there is absolutely no paper jammed anywhere in the machine.


Have you tried a new toner cartridge, The toner cartridge has moving parts, and of the cartridge gets stuck, the printer may indicate a paper jam.

Also paper often tears when clearing jams, and the little shreds of paper can stay in the rollers of the printer and keep it jammed. Make sure to inspect all the rollers to make sure they move freely, and do not have anything stuck in them.

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Hi slicknick58,

Paper jam message occurs when there are stuck papers inside the printer. There are several ways on how to correct this problem, either you remove the visible stuck paper manually or replace the toner or ink cartridge. Below are the steps you'll want to follow when this problem still occurs.

1. Turn off the printer. Turn the printer off and on to see if it can automatically clear some or all of the jam.

2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove any paper trays. Inspect them for wrinkled or damaged paper.

3. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.

4. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

5. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

6. If the paper does tear, try rotating the roller gears manually to free the paper . Don't force anything.

7. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

8. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path and try repeating the above steps again.

Hope it helps.

Thank you for using FixYa.

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You need to go buy a Brother DR-350 drum unit cartridge. The drum unit is the thing that the toner cartridge (TN-350) clicks into. Pull out the drum/toner unit and separate the two halves. Place your TN-350 into the new DR-350 cartridge and put back in the printer.

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You didn't include the model, but here are instructions for the Fax-2820; it should work for any of the models that use the TN-350 toner:
  1. With the power on, open the front cover.
  2. Press the Options key. The display will read "Change Drum?"
  3. Press Start.
  4. Press 1 0.
  5. The display reads "Accepted" for about 2 seconds, then change to "Cover Open."
  6. Close cover. The "Replace toner" message should be cleared.
Normally, inserting a new cartridge (with the power on) will reset the toner counter, and you won't have to do any of this.

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Sometimes when pull the paper with some force, the sensor become forced in their base.

Verifie if the sensor is moviming free..

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If your machine is a Brother Intellifax 2920, it does take a TN-350 toner cartridge. Maybe you were wanting to replace the Drum Unit instead, DR-350. I'll bet this info is useful, yes?

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hmmm..not good. when you took out the paper jam, did it come out easy?

http://tinyurl.com/6qcpgy

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