Question about Brother DCP-7020 All-In-One Laser Printer

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New toner cartridge and paper jam

I put a new TN-350 toner cartridge in the printer and I get message that there is a paper jam and there none that I can see. As a result it won"t print? What is the problem?

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  • Anonymous Mar 20, 2014

    My printer won't print the toner light is on and the toner cartridge id only a month old it is a tn - 420

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Does this happen when you install the old toner? Is the NEW toner an OEM or compatible? I have run into this problem before on some other Brother all in one models. There is a sensor flag located just below the toner and drum unit. Remove the toner/drum unit, check that the sensor flag will move to back and forth freely. My customer removed the toner and drum unit and threw the drum unit away, not realizing that the toner seats into the drum unit. When they placed just the toner into the printer, it read paper jam. Because the drum unit is part of the paper path, the sensor was not in the correct position.
Try re-seating the toner into the drum unit and then re-seat the entire unit into the printer. Let me know if this helps.

Posted on Oct 20, 2008

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