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I bought my modem at my local walmart in August of 08. Now the modem cannot detect a dial tone. I have had it at two different houses to make sure that it's not my phone line and it is still the same. I have talked to 3 different people at gateway trying to get it fixed. I am on dial up service and because I live in the mountains and can't get good cell phone service, the call kept getting dropped. I've went through the properties thing and it hasn't helped. The last man I talked to said the modem may be bad. and then the call got dropped. I need to talk to someone that can fix it or get my money back.

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  • Barbara Garrett Oct 20, 2008

    I took the modem back to walmart . They said I only had fifteen days to return it to their service dept. Well it's been more than that. So they can't help me. The model # is emachines W3650 and the serial # is CGM84 100 15631.

  • A Womans Computer Man
    A Womans Computer Man May 11, 2010

    well..that means you will need to speak to walmart..we do not handle their customer service information..and we would need the model of the modem at any rate to suggest some options.

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You might need to contact a computer technician because if it has no dial tone means, your are not installing the modem correclty (if modem is good).

Posted on Oct 20, 2008

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I have two dell laptops that are having the same problem of no dial tone


First of all, be sure that the connection you have configured on the computers are Dial Up connections.

If you have restrictions activated on the telephone line, removing them might help. Some other services of your telephone provider can also prevent your modems to properly detect the dial tone. It might be worth to take a look in that direction.

It might also be a problem with the telephone line. Try also to dial the number normally entered in the dial-up connections. You should hear a ringing tone shortly followed by noises similar to a fax machine. If you hear this, you access correctly to your providers dial up server and the problem would be with the two computers.

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That means that the modem cannot detect the correct (or any) dial tone when it picks up the line. Connect a normal; telephone to the line and lift the receiver. If you hear a normal dial tone, then the line is ok. Ithat is the case, then the modem may be faulty. You could try atz command and see what happens. If it is on a pabx or fax machine or something, the dial tone may be non-standard and teh modem won't recognise it. In that case, consult the modem manual for the AT command that tells it to ignore dial tone and dial anyway. You may have to enter that command as well as teh correct command to store that setting, alternatively you can enter the commands as an initialisation string in whatever software you are using to dial.
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This problem can be due to the software not handling a certain dial tone rather than a specific hardware fault. Around the world there is a variance in the signal quality of the dial tone which causes a report of no dial tone detection. Disable the dial tone detection to prevent the system from trying to detect a dial tone.
Disabling dial tone detection for modems:
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All versions of Windows are affected by this error.
No dial tone: There are many possible causes of a No Dial Tone Error.
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If the modem will blind dial (x1), but not detect dial-tone otherwise, the problem is likely to be in the proper selection of the Country in Windows->ControlPanel->Telephony or in improper installation of the modem or lack of support for your country in the driver you are using. Check to see if there are updated drivers for your modem.
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