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I have a hp scanjet G4050. cannnot use the copying a document portion of my scanner. I have uninstalled and reinstalled, but the when I press the the copying button I only get scanner and camer wizard. What do you suggest? Ed.

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  • Puneet Jain
    Puneet Jain May 11, 2010

    Have you installed the correct drivers. Have you got the installation cd with Printer.


    For more useful info regarding Troubles in Installation please have a view on this:


    Driver and Installation of Printer

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Is your printer problem solved or not.. let me know the status so that I can help you out.
Otherwise please do vote at least helpful .. Have a Nice Day.

Posted on Oct 24, 2008

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Uninstall the existing software from add remove programs in control panel

reinstall the whole software with the cd you got with the scanner'
once the installation is over it should work fine


Its the driver software corruption which is creating the problem.

for further assistance please post here

Regards

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Horizontal Lines


This might be a hardware problem, but it could also be caused by an outdated (or corrupted) driver; you could uninstall the original driver, then download and install the newest version directly from HP here:

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=446435&lc=en&jumpid=reg_R1002_USEN

If that link is broken, or doesn't work for you, use this one:

http://tinyurl.com/2n7lge

Also, I've copied the following information directly from the HP 4850 Scanjet user's manual:

If you have the HP Image Zone software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, open HP Solution Center, click Help, and then click HP Scanjet 4800 series scanner Help. The Help system provides information about the HP Scanjet 4800 series scanner hardware as well as information about the HP Image Zone and HP Scanning software itself. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.

Good luck with this; let us know what you learn...

Jan 26, 2008 | HP Scanjet 4850

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