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I have a hp scanjet G4050. cannnot use the copying a document portion of my scanner. I have uninstalled and reinstalled, but the when I press the the copying button I only get scanner and camer wizard. What do you suggest? Ed.

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  • Puneet Jain
    Puneet Jain May 11, 2010

    Have you installed the correct drivers. Have you got the installation cd with Printer.


    For more useful info regarding Troubles in Installation please have a view on this:


    Driver and Installation of Printer

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Is your printer problem solved or not.. let me know the status so that I can help you out.
Otherwise please do vote at least helpful .. Have a Nice Day.

Posted on Oct 24, 2008

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1 Answer

My hp dekjet F380 all-in-one


Do not place any paper on the scanner and open the lid and press scan button and check if the light glows and moves forward and backward. If the light does not glow its a problem with scanner light.

Also try to uninstall and reinstall the printer drivers.

Else please refer the weblink given below

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00704831&cc=us&lc=en&dlc=en&product=1128296

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My HP C5280 scanner is not picking up my computer. USB is connected and printing works fine, but the scanner isn't recognizing my cpu.


firstly check whether the copy is working or not if not follow the document
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01152441&cc=us&lc=en&dlc=en&product=3204464
if it does make a copy
1.go to my computer
2.go to C:
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4.go to hp
5.go to digital imaging
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After running full system recovery I tried to reinstall my printer and scanner. I reinstalled my printer (HP Deskjet 870ces). Then tried to reinstall HP Scanjet 5100c on a machine running Windows XP Pro....


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Remove the HP Smartweb printing software.
==================================

1. In the Start menu select All Programs > HP Smart Web Printing > Uninstall HP Smart Web Printing.

2. Follow the onscreen prompts.

You can also open the 'Control Panel' from the 'Start menu' and open 'Add or Remove' Programs. Select 'HP Smart Web Printing' in the 'Add or Remove' Programs window, and then click 'Remove'.

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This is a known problem, and not unique to HP Smart Web Printing. When printing from the Internet Explorer File menu, select File > Page Setup and make your settings there. When printing from the Print Clips window, click the Page Setup button and make your settings there.

Now install the smart web printing software from the weblink provided below:

After removing the smart web printing software, please visit the weblink and download the HP Smart Web Printing 4.05 software from the webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?softwareitem=dj-56929-5&cc=us&lc=en&dlc=en

Just copy and paste the entire link(without spaces) in the web browser and press enter.

For more information on how to install the software visit the below weblink which leads to a webpage.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00793678

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