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I have a Oki C 9300 and it is jamming nearly every time I print. It is now coming up as a non paper sense error. Any easy solution?

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Do you use Duplex or single printing? which tray mostly used for printing??
Have you check out setting for printer: setting in the print driver, Under the General tab > Printing Preferences > Paper/Quality tab > Advanced > Printer features .. Make them default.

Posted on Oct 20, 2008

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While printing with OKI C5600 very often error message pops up about jammed paper though no REAL jam happened. To solve I just open and close paper tray and front door. JAM PAPER error is real pain if...


Have you tried cleaning the paper feed roller(s)? Either soap & water OR isopropyl alchohol with a cotton ball will do, just make sure the rollers are dry before trying to print again, otherwise damage to imaging unit (drum/toner unit) could occurr. If the printer doesn't feed in the first place, the printer thinks it has a jammed paper, thus opening paper tray and front cover resets misfeed/ jam condition. Let me know your progress....Tim

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your getting a 383 paper jam, find paper in two different places.
See if it's a duplex related problem. print single sided documents, if that works, try printing two sided documents (it'll be the duplexer) if it only fails while printing duplex.

Also, check the back door. Make sure the back exit tray is closed all the way.

You can also have a paper jam in the duplex unit (open the front door), the duplex unit slides out the front. You can easily remove the duplex unit and run the printer without it.

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1 Answer

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okay, I have this problem I think. It is jamming on the OUTPUT side of the fuser, and I have replaced the fuser with a new one.
I learned tonight, through trying various things, that it will not jam with the printer lid open. (you can make it "print" with the lid open if you push the lid switch in so that the printer thinks it is closed. That made me wonder if it had anything to do with the led strips (black bars attached to the lid) so just for fun I unplugged the C led strip so that it wouldn't produce any light onto the drum. With the lid closed and the C disconnected, the printer will not jam. (but you get no blue on the page of course!) when I re-connect the C led strip, it jams on the output side of the fuser every time. It is very consistent.
I don't understand how putting blue toner on a paper can make it curl so much that it jams up in the fuser, but it does.
I'm sure there is something else gong on here that I don't fully understand- hopefully someone who knows more than I do can use this info to help us all out a little.
I'm going to go and fiddle with the drums now. I don't have an extra one right now, but I'll see if I can narrow it down further.

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What is the status of your fuser unit and on what paper settings are printing on? When last have you cleaned tour machine?

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i changed the settings on media to rough paper & made sure all paper was to come from mp tray, but it does jam frequently, and every time it does, i need to open & re-open the front cover to get it to clear the error that appears. the error reads mismatched paper size, as there is not a custom size of small index cards of 3.5 x 5. 

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