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My printer will not print documents

Whenever I send documents to my printer to print, they do not print at all. I thought my printer was broken (HP F2180) so I bought a new one (HP D2400) and it has worked a few times but has now stopped.

I am beginning to wonder if it is something wrong with the USB cable running between the PC and the printer or perhaps the PC itself but don't want to spend any further money in trying to get the issue reolved.

Please can you help?!

Posted by on

  • lilihughes Oct 20, 2008

    Hi Ellin,

    I have checked the Event viewer and there are quite a few red crosses but none that specifically say 'printer' next to them, what shall I do about them? A lot of the red crosses say 'crypt 32' next to them?

    I'm not quite sure how to check the device manager, can you give me instructions please?!

    Many thanks, Lili

  • lilihughes Oct 20, 2008

    I have looked through the list of programmes and none seems ot have an exclamation mark or a question mark however my printer is not listed on the Device Manager - could this be what the problem is?!



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Yes definetely something wrong with the USB cable or the Device driver.
Please check in the Device Manager, for printer entries if not showing anything marked.
Also check the Event Viewer for any red cross entries in "System" and "Application" related to printers.
Please click >> Start >>Control Panel >> Administrator Tools >> click >> Event viewer in the event viewer click on application. 


Posted on Oct 20, 2008

  • Puneet Jain
    Puneet Jain Oct 20, 2008

    Go to start >> Run >> type in


    click on ok.

    On the devise manager window click on 

    On the devise manager window click on the + sign before any entries ...check if there is any yellow exclamtion or question mark ...right click and select properties of that driver.

    Let me know if any problem exist, I can help you out with the Remote session techin.scott(attherate)gmail dot com

  • Puneet Jain
    Puneet Jain Oct 20, 2008

    I can help you out with the Remote session . Let me know if you agree and wish to take help from me.



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