Question about Microsoft Windows XP Professional for PC

3 Answers

Cannot add windows components

Went to add the fax software that comes with xp, and keep getting "cannot copy file" messages. files are locked, and cannot copy them even as administrator.

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  • jed martin
    jed martin Jun 28, 2006

    i've tried that already, thanks, but there's something messed up with the file permissions in the i386 directory, so even as administrator, i cannot install windows components, even after assigning file permission to the administrator. i've been through the processes outlined on microsoft's knowledge base. the worst part is i have to go in and clear the files that don't get copied out of the registry, because once you try to install them (and fail) the entries get put into the registry anyway, which causes the installer to skip the file next time you try to install it.

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This worked for me!
The problem is a corrupted security database. See MS Knowledgebase article 884018 for the explanation. That contains a link to another article (278316) with the method needed to solve it.
http://support.microsoft.com/kb/884018/en-us
You will need to determine the location of your %Temp% folder as part of the process. This page helped me figure that out.
http://vlaurie.com/computers2/Articles/environment.htm
Once I reset the security database, I rebooted and did the fax service install from Control Panel-Add/Remove Programs - Add/Remove Windows Components and it went without a hitch.

Posted on May 01, 2008

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Hi
i tried everything, all the above options, microsoft website notes, hotfix etc. etc- nothing worked!!! then finally, out of nowehere, i saw the bluetooth icon in my taskbar!!!!
Just disabled the bluetooth icon, tried installing the fax again n....yes. . . .IT WAS DONE!!! no1 thought abt it yet. . ..but 4 me it worked. just try, may b it'l help u too....

Posted on Dec 15, 2007

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1. In the Copy Files From box, type: \i386 where is the drive letter and folder path to the i386 folder. 2. Press Retry. 3. Are you using the add/remove program interface? Put the XP-CD in drive, exit 'Splash Screen' Do above *before* going to 'Add/Remove Windows Components' How did it work? Good luck

Posted on Jun 28, 2006

  • yoav kleinfeld
    yoav kleinfeld Jun 29, 2006

    Found something that might be relevant:http://support.microsoft.com/?id=884018

    On the esentutl.exe -http://www.csd.toshiba.com/cgi-bin/tais/...'t+install+windows+components&OS=&CN=10&BV_SessionID=@@@@0605524489.1111529783@@@@&BV_EngineID=ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(All+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2

    I hope it's somehow related

  • yoav kleinfeld
    yoav kleinfeld Jun 29, 2006

    The link was to long to catch, I'll break it down here -
    http://www.csd.toshiba.com/cgi-bin/tais/...
    su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL
    =EN&QS=can't+install+windows+components&OS=&CN
    =10&BV_SessionID=@@@@0605524489.1111529783@@@@&BV_EngineID
    =ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(All+Models)
    &ProductMenu_2=-------------------------------&ST=1&SortOrder=
    LT_WEIGHT&awhit=2

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