Question about Brother MFC-5840CN All-In-One InkJet Printer

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Troubleshooting I can't copy or fax anything.

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Re install the CD that came with the printer

1.insert the CD in the CD drive
2.follow the instruction
3.if it ask you to uninstall the existing software click yes
4.re start the computer


Posted on Nov 13, 2008

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Posted on Jan 02, 2017

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My HP 6700 says "unable to scan copy or fax.Can you help ?


There can be several reasons, so to help you troubleshoot the issue about unable to scan copy or fax, it is recommended to download and install 'Hp Print and Scan Doctor' from the link below:
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Have you rebooted your computer and restarted the printer? If so, try this solution, to begin with. See the home support page here, the printing troubleshooting site for your model here, or the install and setup guide here.
But I'm thinking this sounds like you need to clear the print queue in windows. Instructions for that here, and other troubleshooting guides for printing problems in xp here. If the printer appears to be functioning ok in the device manager, you can also try using the xp printer troubleshooter available from the Printers and Faxes section of the control panel to guide you through possible solutions.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
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http://www.retrevo.com/s/hp+1010+manual

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If you still have your old cartridge reinstall it that will tell you if it is the cartridge or not. If you still have the problem,it could be the encoder.

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