Question about Canon SmartBase MP360 All-In-One InkJet Printer

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No printout showing (offline)

New ink cartridges, ran the Canon recommended tests to clean print head...it makes all the right sort of noises but no print shows. Maybe print head needs replacing? but is this likely to be all - if I replace that will it all be ok? I was given the printer so I don't know what happened before/why it wasn't working.

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If printer wasn't used much before you got it I would suggest that the heads are blocked. My experience with Canon Smartbase printers is they block easily. Try to soak the head in warm water or use an ultrasonic bath to clean out the head and see what happens.

Posted on Nov 11, 2008

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1 Answer

How do I clean the printer heads


Instructions:


  1. Click Start, select Settings and then Printers.
  2. Right-click on the icon for the relevant printer and select Properties. This will display the printer Properties.
  3. Click on to the Utility or Maintenance tab:
  4. In this window, click the Head Cleaning icon.
  5. This will launch the utility, click Start.
  6. This will perform one head clean, a status window will be displayed whilst this is in progress:
Caution: Never turn off the printer while the On light is flashing. Doing so may damage the printer.

The printer will print out a nozzle check pattern. Compare the printout with the next window:

  • If there are gaps or faint print on your printout click Clean.
  • If it is complete, click Finish.

If gaps are still present in the nozzle check pattern, power off the printer and leave it for at least six hours. Print a nozzle check following this period.
If this does not show improvement, then it is recommended that you install a new set of genuine Epson ink cartridges. If only certain colours are affected, you could replace the associated cartridge. Epson recommend replacing damaged or old cartridges - we recommend replacing cartridges that have been open for over 6 months (from the date the cartridge was first removed from its plastic vacuum packaging).
However, if the nozzle check is OK but the text is still broken you may need to run the Print Head Alignment utility.

Jun 22, 2010 | Epson Stylus C48 InkJet Printer

2 Answers

Canon i850 printing but pages are blank


I had the same problem after changing the black ink cartridge. I went to Control Panel of my computer, chose Printers, then Canon Inkjet. Chose Properties, then Maintenance, the Deep Cleaning. NOW my printer is working!!

Jun 16, 2009 | Canon i850 InkJet Photo Printer

1 Answer

I have a canon multi pass f80 printer. it is several years old (10?) i love it and have had NO problems. last night i went to print and my black ink has a new cartridge and there is no ink coming out...i...


First you need to ensure that this is not a driver problem, by reinstalling drivers and testing the printer on a different computer.

Also ensure that ink cartridges are OK, try replacement inks.

If the problem is not a software problem, and the printer is recognised by computer, and the printout is coming as a blank or faded page, then you usually have a faulty or clogged printhead.

Try first performing print head cleaning procedure from printer tools, that may not fix the problem, but do the cleaning a couple of times, just in case.

If the print head is clogged, that can be fixed soaking the print head in isopropyl alcohol overnight.

If still no luck, then the printhead must be replaced, here is the part: Canon MULTI-PASS F-80 Print Head $61.00

May 16, 2009 | Canon MultiPASS F80 All-In-One InkJet...

2 Answers

My black ink will not print. If I change the colour, it prints find. It is a new cartridge.


First you need to ensure that this is not a driver problem, by reinstalling drivers and testing the printer on a different computer.

Also ensure that ink cartridges are OK, try replacement inks.

If the problem is not a software problem, and the printer is recognised by computer, and the printout is coming as a blank or faded page, then you usually have a faulty or clogged printhead.

Try first performing print head cleaning procedure from printer tools, that may not fix the problem, but do the cleaning a couple of times, just in case.

If the print head is clogged, that can be fixed soaking the print head in isopropyl alcohol overnight.

If still no luck, then the printhead must be replaced, here is the part: Canon MULTI-PASS F-80 Print Head $61.00

Apr 26, 2009 | Canon MultiPASS F80 All-In-One InkJet...

2 Answers

New cartridge won't print


  1. Make sure you removed the tape from the ink cartridge.
  2. Press the <Menu> button on the printers operation panel.

  3. Press the left [<] or right [>] arrow buttons to select [MAINTENANCE].

  4. Press the <Set> button.

  5. Press [<] or [>] to select the cleaning setting you want. Select [HEAD CLEANING] for normal print head cleaning. Select [HEAD REFRESHING] for deep print head cleaning.

    Note: [HEAD REFRESHING] uses more ink than [HEAD CLEANING], so perform [HEAD REFRESHING] only when necessary.

  6. Press <Set>.

  7. Print a Nozzle Check Pattern and perform at least two Head Refreshing if the pattern is not correct.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Nov 26, 2008 | Canon MultiPASS F80 All-In-One InkJet...

1 Answer

Faulty Ink Cartridge?


You can try this, but maybe a new print head is needed.
OK, Canon will hate me for posting this.

1. Remove ink cartridges
2. Remove print head
3. go to sink or tub (stainless steel, not plastic type), pick up a roll of paper towel on the way.
4. Fold several layers of paper towel and place on flat surface.
5. Run hot water until HOT!
6. Turn hot water back to a dribble.
7. Run the dribbling hot water through print head, be careful not to wet the gold contacts.
8.When water running through print head is clear, place print head on paper towel.
9. Repeat number 7 and 8 until no colour shows on paper towel.
10. Gently DAB print head (DO NOT WIPE) inside and out with dry paper towel until dry.
11. I normally replace print head after drying, but you may wish to let it air dry overnight.
12. Replace print head in printer and install cartridges
13. Start printing.

I do this to all 4 of my Canon printers every 6 months or so.

If any colour fails to print after this process it means your print head probably needs replacing.

Jun 28, 2008 | Canon i475 InkJet Printer

2 Answers

Will not print 6BK


Please see the Canon link below, and as Canon links return generic pages, type in "missing black print" (without quotes) or something of that nature. The results will include Reseat/remove printhead, among others. I have reproduced that content for you below, but I would also add that a number of folks have issues with black print cartridges, and it seems this is an issue that is fairly widespread, as one of the results is that your printer may need repair. If you have tried more than one cartridge with the same result, suggest consulting support if you don't think your usage justifies a new print head - especially if you are still under warranty. Page link is:

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=10444
---------------------From Canon-----------------------
Issue: How do I reseat / remove the print head?
Solution: Reseat MP750 / MP780 print head

Reseat Print Head Reseating the print head is seldomly needed to be done.
  1. Press the Open Button (1) to open the Paper Output Tray (2).

    mp780_openbutton.gif

  2. Raise the Scanning Unit until it stops.

    1. Pull and hold the Scanning Unit Lever towards you, then raise the Scanning Unit.
    2. The Print Head Holder moves to the middle.

      mp780_scanunit.gif

  3. Open the Inner Cover 1.

    mp780_innercover1.gif

  4. Open the Inner Cover 2.

    mp780_innercover2.gif

    CAUTION:

    a. Do not try to manually move or stop the Print Head Holder.

    b. Do not touch any metal parts.

  5. Press the ink tank's tab (1), then remove it from the slot (2).

    mp780_inktankremoval.gif

    IMPORTANT:
    Handle ink tanks carefully to avoid staining clothing or the surrounding area.

  6. Lift up the lock lever and take out the print head.

    mp780_ph_removed.gif

  7. Again, place the print head back in position and press down the lock lever.

    mp780_ph_inserted.gif

  8. Insert the ink tank into the empty slot on the print head. Press down gently on the ink tank until an audible click is heard. Make sure the ink tank is in the correct slot.

mp780_inktankclicked.gif

IMPORTANT:
a. Make sure that the ink tank is inserted in the slot that corresponds to the ink tank's color.
b. If the ink tank is inserted in the wrong slot, perform two head refreshings.
  1. Close the Inner Cover 2.
  2. Close the Inner Cover 1.
  3. Pull the Scanning Unit Lever towards you to close the Scanning Unit.
  4. Align the print head position after the print head is installed. You can align the print head position either automatically or manually. When automatic alignment does not work well, align the print head position manually.
Automatically Aligning The Print Head Position:
  1. Load A4-or letter-size plain paper in the paper support tray. Auto alignment cannot be performed when the Feed Switch is set to [CASSETTE].
  2. Press <Menu> repeatedly until [MAINTENANCE] appears.
  3. Press left or right arrow to select [AUTO HEAD ALIGN].
  4. Press <OK>. The print head position alignment pattern prints.
  5. Check the printed pattern. If the printed pattern matches the illustration, the print head position alignment is complete.

Manually Aligning The Print Head Position:
When automatic alignment does not work well, align the print head position manually.
  1. Load A4- or letter-size plain paper in the paper support or cassette.
  2. Select the paper source with <Feed Switch> button.
  3. Press <Menu> repeatedly until [MAINTENANCE] appears.
  4. Use left or right arrow to select [ALIGN PRINT HEAD].
  5. Press <OK>. A horizontal pattern is printed.
  6. Beginning from column A on the printout, enter checkmarks in the patterns that have the most solid image.

    mp780_alignment1.gif

    (1): Bad example (Least solid box)
    (2): Good example (Most solid box)
  7. Press left or right arrow to select the pattern number that you checked in column A on the printout in step 6.
    (A): Column
    (0): Select pattern number with most solid image
  8. Press <OK>.
  9. Repeat steps 7 and 8 to adjust columns B to L. When all the horizontal patterns are adjusted, you will be prompted to print a vertical pattern [PRINT VERT. PATTERN].
  10. Press left arrow. A vertical pattern is printed.
  11. Beginning from column M on the printout, enter checkmarks in the patterns that have the most solid image.

    mp780_alignment2.gif

    (1): Bad example (Least solid box)
    (2): Good example (Most solid box)
  12. Press left or right arrow to select the pattern number that you checked in column M on the printout in step 11.
  13. Press <OK>.
  14. Repeat steps 12 and 13 to adjust column N.
-------------------------------------
Please post back if you need additional help. Otherwise, thanks for rating FixYa!

May 15, 2008 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Horizontal colored lines through grayscale printed photos


Hi George,

It sound's like an ink-feed issue:

1) Dirty heads, even after cleaning
2) No-ink or poor quality ink
3) Damaged head: some are part of the cartridge, some are not
4) Air bubbles in ink

The test page is typically not as hi-res nor as saturated as a
photo print. The hi-res photo puts the greatest demand on the print head.

The color lines you see are actually lines of missing color,
where the head has failed to deposit ink, so one or two primary
colors are missing from the complete picture.

For example missing yellow will make a blue line.
Missing magenta will make a green line
Missing cyan will make a red line.... etc..

Clean the heads again and again, print again and again,
hoping to flush the system.

BUT, keep in mind that cleaning wastes huge amounts of
ink and tiny little cartridges of ink cost more than many new printers.

Martin

Apr 24, 2008 | Canon PIXMA iP90 Mobile Printer

5 Answers

Cannot recognize ink cartridge


I had the same problem. I was using original brand cartridges and it was still not working. Here's how I got it to work. I recommend doing each step and then trying to print a test page to see if it is working.

1. I used a Q-tip with Isopropyl Alcohol and cleaned the gold contacts on both the cartridge and the mating contacts in the printer.

2. Then from the Setup Menu, I found a menu called Tools. From there I ran "Align Print Cartridges".

3. From the same menu I also ran "Clean Print Cartridges"

4. I then ran a few test prints by going into the Setup Menu and then choosing "Print Report" and then selecting "Self-Test Report". It prints grid patterns in black & white as well as magenta, yellow and blue. The black grid pattern had some missing lines until I printed this report a few times.

5. I made a few photocopies and now the printouts no longer have large stripes of missing ink as it did in the earlier steps.

Good luck. Hope this helps.

Feb 21, 2008 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Not printing


Make sure the tape on the top of the cartridge is completely removed (If there is still a seal Vacuum the ink won't flow).

Run up to 5 deep head cleanings in a row (Print test page)
wait 5 minutes (for heads to cool and repeat the process....)

If this fails to produce any printout, you may need to purchase head cleaning solution and allow it to soak in overnight.

I had a similar problem and needed 2 head cleaning kits.


Dec 15, 2007 | Canon i860 InkJet Photo Printer

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