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Maxtor III 500 GB external drive died - Computers & Internet

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  • beachbumar Oct 20, 2008

    Actually, I'm trying to find out if there is any way I can recover the data on it. It's a Maxtor One Touch III 500 GB external hard drive, firewire/USB, and I really need the data on it.

  • beachbumar Oct 20, 2008

    It's an external hard drive, yes. The computer doesn't recognize it, either when connected via firewire or when connected via USB. A light indicator flashes (instead of glowing constantly), and the Maxtor (now Seagate) website said the flashing light indicates a hard disk defect. Since I need the data, I'm trying to see if I can do a user repair, rather than ship it (and my data) away. Doggone it.

  • beachbumar Oct 20, 2008

    I have a Maxtor One Touch III 500 GB external hard drive, firewire/USB, and I really need the data on it. I'm trying to find out if there is any way I can recover the data on it. My computer doesn't recognize it, either when connected via firewire or when connected via USB (both computer ports have been verified to work with other peripherals). A light indicator flashes (instead of glowing constantly), and the Maxtor (now Seagate) website said the flashing light indicates a hard disk defect and to return the disk if under warranty. Since I need the data, I'm trying to see if I can do a user repair, rather than ship it (and my data) away. Doggone it. I'm more concerned about recovering the data than voiding the warranty.

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Have u checked in device manager...whether its enable or not?

Posted on Oct 20, 2008

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There are some experts who can do this..If its chip is damaged they can repair and the hard drive will begin to work...
You can not do it yourself so don't try to open and repair..
Ask any local computer shop if they can find any hard drive repair person for you..

Posted on Oct 20, 2008

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Sure..let me know where you live, and i will find a service bureau nearby..zip code is fine..

Posted on Oct 20, 2008

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  • A Womans Computer Man
    A Womans Computer Man Oct 20, 2008

    actually, here is the internal fixya list..sorry no search capability..

    click here for those service providors



  • A Womans Computer Man
    A Womans Computer Man Oct 20, 2008

    the data may be saved..just need to know your location..

  • A Womans Computer Man
    A Womans Computer Man Oct 20, 2008

    user level recovery is a tad difficult, without the correct software..involves actually removing the drive, and hopefully, it is compatible with your ide or scsi configuration internal to the computer..

  • A Womans Computer Man
    A Womans Computer Man Oct 20, 2008

    what kind of computer are you using?

  • A Womans Computer Man
    A Womans Computer Man Oct 20, 2008

    ok..well..then i will need the computer model number, to see if we can do some surgery here..can you provide the computer model number, to see whether this transplant can work?

  • A Womans Computer Man
    A Womans Computer Man Oct 20, 2008

    If your Seagate or Maxtor external hard drive is not being
    recognized by your Windows PC, whether it is a brand new drive, or one
    that has been connected to your computer for years, this article
    contains some steps you can take to troubleshoot the problem.
    Please consider this article a supplement to the primary, more complete Seagate website external hard drive troubleshooter.

    Is the light on on the front of the drive? Maxtor
    Personal Storage drives have a green light on the front of the drive
    that, when lit, indicate that the drive is getting power. Maxtor
    OneTouch drives have a light on the OneTouch button that, when lit,
    indicates the drive is getting power.

    Is the drive connected to the power adapter? If
    the light is not on, make sure the drive is connected to the power
    adapter and the power adapter is connected to an electric outlet.

    Is the power adapter functioning properly? Make
    sure the power adapter is functioning properly. The power adapter that
    comes with the Maxtor OneTouch drives has a green indicator light which
    should be on once the adapter is connected to an electric outlet. If
    this green light is not on, there may be a problem with the power
    adapter. If the green light on the power adapter starts blinking once
    you connect your external drive to the adapter, this can indicate a
    physical problem with the hard drive. If so, please contact Seagate Support for further troubleshooting assistance.

    Is the power switch on? All OneTouch drives
    (except for the OneTouch III Mini Edition) have a power switch on the
    back of the drive. Make sure this switch is in the on position, which
    is indicated on the switch by the number 1.

    If this is a OneTouch III Mini drive, is it getting enough power?
    If you have a OneTouch III Mini Edition that isn't powering up
    properly, you may need to connect both ends of the USB Y-cable to two
    USB ports on your computer. Because the OneTouch III Mini Edition is
    powered via USB, it may need a second USB connection which should
    provide it with enough power to function properly.

    Is your Seagate or Maxtor external drive connected to your computer through the provided firewire or USB cable?
    If it is, but isn't recognized, you may want to try connecting the USB
    or firewire cable to a different port on the computer. If you are
    connecting the drive to an external USB hub, try connecting it directly
    to the USB port built into the computer. If this is a desktop system,
    it is recommended that you use a USB port on the rear of your computer,
    as front USB ports may prevent your external drive from functioning
    properly.


  • A Womans Computer Man
    A Womans Computer Man Oct 20, 2008

    ok..that maxtor has a SATA drive..now, if you can simply let me know the pc you have, we can find out if there is even a remote possibility of a transplant

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Provide more details ........

do you want to buy another one ?

whats your problem ..........

Posted on Oct 20, 2008

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Is this an extrenal drive or no? if its an external drive are you saying that your computer wont recognize it when its connected via the usb port if yes did you try connecting it to another usb port or possible to another computer and also try a different usb cable??

Posted on Oct 20, 2008

  • Mark Gil
    Mark Gil Oct 20, 2008

    Did you try checking if the drive will be working on a different computer or try using a nother USB cable? because if its not recognize on a different computer or with a different usb cable this can be a problem with the drive enclosure and if you want tor ecover the files you can try to remove the hard drive from its external enclosure and connect the drive inside your computer as a slave...

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If it is warranty then send it back for replacement.

Posted on Oct 20, 2008

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2 Answers

I have a maxtor III usb 2.0 500 GB external hard drive. the light on the front goes out and works sometimes. when the light goes out the external drive gets disconnected . i checked for loose connections....


Possibly, the USB is not receiving current enough and occasionally it resets the USB interface. Try connecting it to another system, or to a powered USB host, and see what happens.
Another possibility (but you'd need to disassemble the external enclosure and connect directly the disk inside to a SMART-capable motherboard) is that the hard disk is developing a fault.

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