Question about Creative Labs Zen Neeon MP3 Player

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Unable to clear non music files from mp3?

Ive had the neeon for about 2 months when on one occasion I tried to clear contents (music files) and load a new selection bunch of music via Media 10 player when the files that were transferred are non music files and now I am unable to gain any access to the unit either to upload or remove?? Any help would be gratefully recieved.

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Re: Unable to clear non music files from mp3?

Here try this if the neeon freezes at the "Creative" screen everytime you plug it into the computer. This worked for me. 1) Download firmware upgrade from the Creative website and run the program. 2) Make sure the neeon is off. Hold the play button down and immediately plug the neeon into the computer. This should simulate a recovery reboot without actually removing the battery (which anyone whose tried will attest to the difficulty of opening the damn Neeon!!!!) 3) The firmware upgrade program should detect the neeon now and bust through the firewall and (hey presto), the connection between Neeon and computer should be re-established. Good Luck and don't forget to send Creative Labs your hate mail

Posted on Jul 22, 2007

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Re: Unable to clear non music files from mp3?

I'm a bit confused by your description, but you ARE talking about non music files... Is it possible at all that you deleted system files from your player? If so it really wouldn't respond. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Another thing to try is recovering you system files through a firware upgrade/install. I'm not sure it will work, but would you mind being a guinea pig? let us know how it turned out. Good luck

Posted on Jun 28, 2006

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How to update

Before updating the firmware, be sure to verify and complete the following procedures:

Back up all audio, video, image or data files stored in the player to a secure location before changing the firmware.

All contents in the player will be lost when you install a new firmware.

Close all active applications as well as all background applications, including all media players and anti-virus programs such Norton Anti-virus.

Disable the Detector application in Creative MediaSource.

To do so, start Creative MediaSource, click on Tools, Settings, and then Detector. Uncheck the box next to Enable Detector.

Close down MediaSource.

Ensure that the firmware download was saved into the hard drive of your PC, not the player itself. Otherwise, it will report an error message Unable to lock the drive.

To check for firmware version before the firmware download, please refer to the section How Do I Find the Firmware Version on a Creative MP3 Player

To update the firmware of a Creative MP3 player, follow the procedures below.

Download the appropriate firmware from

While at the site, select a region to download from.

At the download page, make sure you select the exact model of your MP3 player.

You can also select your product and firmware from the list below.

Each firmware download is accompanied by a Web Release Note under Show Details.

To find out more on how to install a firmware, click on the Show Details button at the download page, or refer to the README.TXT file if included with download.

Connect your player to your PC and check that it is installed correctly

Double click on the downloaded firmware file.

A window will appear with instructions on how to complete the firmware update.

Creative Zen Neeon 512MB/ 1GB/ 2GB Firmware/Applications Download

Creative Zen Neeon 5GB / 6GB Firmware/Applications Download

hope this helps

Oct 08, 2012 | Creative Labs ZEN Neeon 2 MP3 Player

1 Answer

My creative zen neeon hangs on creative logo what i can do?even it doesnt detects,then how can i format or reinstall the firmware?....plz help me....

try reseting it there should be a small pinhole on the back press and hold that for about 10 seconds if this wont work try putting it into recovery mode

  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play/Pause button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:

    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Sep 25, 2009 | Creative Labs Zen Neeon MP3 Player

    1 Answer

    Stuck on the logo zen neeon 2

    remove music and reformat then put music again

    Jun 23, 2009 | Creative Labs Zen Neeon MP3 Player

    2 Answers

    Zen Neeon 5 "No Music" displayed

    Solved the problem. I solved the effing problem.


    If you did so, try to reformat in xp.

    Dec 24, 2008 | Creative Labs Zen Neeon MP3 Player

    2 Answers

    Zen Neeon 5 "No Music" displayed

    your neeon may have some virus.. go creative shop and troubleshoot.. i did that n it worked.. but now it hanged.. kaysiao areadi..

    Nov 02, 2008 | Creative Labs Zen Neeon MP3 Player

    2 Answers

    Zen neeon 2

    what you should try is to format the music folder on the zen. Then after that properly transfer the music and it should play with no problems.


    Sep 23, 2008 | Creative Labs Zen Neeon MP3 Player

    1 Answer

    Free Installation cd download for CREATIVE ZEN NEEON 2

    you should be able to go to the manufactures web site they will have the neccessary downloads. good luck.

    Sep 05, 2008 | Creative Labs Zen Neeon MP3 Player

    1 Answer

    My Computer Won't Read It!!!

    These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

    If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

    Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

    If you got a new HD, replace the old one and reassemble your Neeon.

    Next download the latest Neeon Firmware Upgrade here:

    Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...


    To install this firmware upgrade:
    1. Press and hold the Play button while connecting your player to your computer's USB port.

    2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
    3. Release the Play button when the Find New Hardware dialog box appears on the screen.
    4. Follow the instructions on the screen to install recovery drivers for your player.
    5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
    6. Double-click the firmware upgrade file and follow the instructions on the screen.

    I found the above instructions with other Neeon's forum here:

    You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

    When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

    Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

    I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

    But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

    I'll post my results in the future if I succeed.

    Sep 26, 2007 | Creative Labs Zen Neeon MP3 Player

    2 Answers

    My creative zen neeon 2 (4GB) isn't turning ON

    Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

    May 02, 2007 | Creative Labs Zen Neeon MP3 Player

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