Question about Whirlpool Duet 3.8 cu. ft. Front Load Washer

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F11 and more

My duet has had the F11 problem off and on for a while but, of course when the repair person comes out nothing shows up, tonight when the F11 beeped and I reset it and put it on drain and spin it got stuck at 5 minutes and just kept repeating itself until I cancelled it off??? any ideas of what could be the problem?

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Ok first you need to remove the front cover below the loading door... (Should be 3 Phillips screws on the very bottom). You will see a white cap in the very center. You are going to need a bowl to catch some water and probably some debris when you remove it....Make sure you get all the debris (coins wrappers...ect...) out before you put the cap back on the drain...Then try to run a normal cycle again. You can always run the diagnostic program that is found in the manual which is also located behind that front bottom cover........If its any think like mine you will make about $2.75 and find lost of gum wrappers.......I also had to replace the cpu (Microcomputer) due to the fact that I was still getting the F11 error… If you are hearing a faint clicking sound coming from the top back (before you get the F11 error) then I know for sure you need to replace the cpu... I will give you the link to the site where you can buy it....If you have any type of home protection plan I would just call them and pay the service fee (mine is only $50)....its going to be cheaper…. If you decide to buy the part and do it yourself make sure you get the model number off the Microcomputer. The top cover is just as easy to take off...the cpu will be located in the center on top and will also be white in color... Please make sure the washer is unplugged before you remove any covers….I hope this helps....please let me know....and here is that link to the website http://www.repairclinic.com/SmartSearch/SmartSearch.aspx

Posted on Oct 20, 2008

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