Question about Microsoft Windows Live Messanger

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Forgotten password I have had an account with windows live for a couple years and have had the same password for the whole time.a friend of mine had his account hacked the day i thought it would be a good idea to change it. and the next day i go to sign on and like a twit, i had completely forggotten the password. i tried going through the reset password steps on and it gets to this point where it asks if id like to go through id validation or send to an alternate email. well when i made my account two years ago i didnt think about the fact that i might forget my password. so i didnt have an alternate email. so i chose id validation. i put my name, my state, zip code. and then the anwser to my secret question. best childhood friend. well due to the fact that im technically still in my childhood, i guessed all the people that im attending high school with. no dice. tried everybody i even talked to in middle school. no dice. everybody i knew from elementary school. no dice. everybody i dug in a sandbox with. you guessed it. still no luck. so i call the people at microsoft. and i talk to the machine for about 30 minutes. then it puts me on the phone with a fellow. im glad to hear a human being again. he is very kind and understanding. but he then proceeds to walk me through the reset password steps. i knew how to do this. and he just told me how to do what i already knew. i told him this. and he had me send an email to them. saying my name, andress. and pretty much everything that could verify my identity. and then he hangs up after it sends. i get an email a week later.(btw my msn account is just for msn and xbox live) {i use yahoo for communication via email} i get an email on my yahoo account, telling me who i was, and then it just gives me the steps on how to do the reset password thing,(which was the exact same thing the guy on the phone walked me through) is there any solution to my problem besides getting a new account. ill accept and try any suggestions.

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  • Tom Oct 20, 2008

    i do use the same account for xbox live.

    how could i do the billing info verification.

    so far that seems like the most possible solution.

    because ive used my moms credit card(with her permission of course)

    to buy live points(used to buy content for games and such)

    a couple of times.

    so how would i do that?

  • Tom Oct 21, 2008

    thank you for your help.

    ill try that tommorrow morning when my mom is up and a bit more paitent.(its a little late here) and get back to you on how it works.


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That is a very tough question, the only way I solved a problem like that was checking if you put a space. It also may be case sensitive. I would also call microsoft back and express your disgust in the guy that helped you. They should be able to help you with a competant associate. The only other way is to get a network securty engineer or white hat hacker to get a copy of the password hash from the secure page and then brute force it offline. After you get your password back you should change your secret question. Lastly, since you play xbox on that account you should be able to verify your billing info, if you use a credit card to pay or you have it tied to something like a bank account.

Posted on Oct 20, 2008

  • Ryan Kasson Oct 20, 2008

    Exactly, thats good new, all you have to do is call microsoft support and tell them that. Have your mom nearby to help with the card info. Tell them you can verify to reset your password in that manner. Here is a good number to call for Live services:


    Let me know how that goes


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