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1. Run the WD discover tool 2. Go to "configure" and acknowledge there is a blinking light. This might give you access to the data and drives. 3. If the status says "good" then everything is fine. If not, then you probably have a bad drive and need to contact WD tech support. Hopefully you still have a warranty for it if this is the case.
Probably not the right answer for your problem. Mine is an external 1 TB Simple Drive. Mine wouldn't respond at all. I unplugged the power cable from the back of the hard drive and replugged it in and instantly it worked (with the computer and hard drive plugged in). I had tried rebooting the computer, plugging/unplugging over and over into the computer and that didn't work.
Try connecting the drive to a different computer, to see if your computer is the problem.
If necessary, open the external case, and separate the disk-drive from the USB-to-disk-drive adapter.
Connect the disk-drive as a "slave" disk-drive in some computer, to see if the disk-drive itself still can be accessed.
If not, and you have "important" data on the disk-drive, search the Internet for a professional "Data Recovery Service" -- you ship your disk-drive to them, pay them a lot of money, and they repair the disk-drive, just long-enough to copy your files to a brand-new disk-drive.
drivers should be on the drive! on desktop- click on my computer, click on drive letter (right click)- click on properties- or click on 'open' - if it shows driver files, double click and install drivers, or you may need to format it! good luck!
This generally means you have a hardware failure in the drive or enclosure. The simplest way to test which is to have a hardware tech move the drive into a new enclosure and see if it works.
This will void your warranty if you do it, so, if the drive is under warranty and there are no files you consider valuable on the drive, call the manufacturer for warranty support.
If you value the data more than the drive is worth then take it to your local hardware vendor and ask them to test the hard drive in a new enclosure. Good odds it will work this way but if not you may need the help of a data recovery specialist.
In North America I use Armor-IT, if you are in a different region and the new enclosure fails to garner results, comment back with your region(Country, State, City) and I will supply you with the closest reputable facility.
Yes, you need a power supply. I have several USB peripherals that, in a similar way, APPEAR to be on when you plug them into USB. But that interface cannot supply enough power to actually run the machine. The maximum is 0.5 A * 5 V = 2.5 W. The wee portable drives can run on that power, but a normal desktop drive, such as is inside a full-size desktop external enclosure, use ~ 8 W.
So you need a DC power supply! I bet SimpleTech can tell you what the correct current, voltage, and polarity is. Good luck.
It is not necessarily the hard drive itself that has failed. More likely it is the enclosure and the hardware within in that enables you to access the device. The only way to know for sure, is to connect the hard drive inside your PC and see if you can access it. If it accesses fine when inside your PC, you should be able to buy a new enclosure for your drive and be back up and running with very little effort. If the drive cannot be accessed when hooked up inside your PC, it is unfortunately dead.