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Refrigerators have a defrost water drain that carries water produced during the defrost cycle to the bottom of the refrigerator where it flows into a catch pan. The water is then evaporated by heat from the compressor and refrigerant coils.
Something is likely blocked in your drain system. There is usually a catch basin in the rear of the refrigerator behind the inside lining. From that catch basin, water flows into tubes which usually run down the back of the refrigerator. The drain in the catch basin may be stopped up, or the tube itself could be blocked.
HI, Now that you have the iceout of the drain, There is an after market drain transfer heat strip kit you need to buy and add. Please let me know if I can help you. I have the kit on my web site www.whirlpoolpartssurplus.com Let me know if I can assist you
If the freezer is on top then empty out the freezer and remove the bottom and back liner of the freezer compartment usually phillips screws. In the back you will see the freezer coils along with a defrost element. Below these two items u will see a drip tray that collects water from the coils on defrost cycle, in the center of the pan will be a drain hole that connects to a hose that leads to a pan under the refrigerator.Normally the water is collected there and evaporated. The hole in the tray in the freezer is clogged. Thaw it and clean it until you can pour water in it and it goes to the pan down below. please rate me