Lexmark Optra 614T - Roller assembly dropped - spring loose
After a paper jam, I discovered that the roller assembly on the printer is hanging free such that it obstructs the paper cassette when you try to put it in. I also discovered a small spring loose in the paper tray - it is around 3cm long with a loop on each end.
It looks as though the dis-attachment of this spring might be the problem but I can't see where it fits. Does anyone have a diagram or instructions on where and how to refit this, please?
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913 Transfer Roller Error
The printer fails to completely
transfer the image to the paper or
does not transfer it at all.
The image transfer roll does not
lift when paper is passing over it.
Suspect either the transfer roller solenoid or transfer roller motor malfunction.
The printer would have to be professionaly serviced by authorized service centre.
Copy and paste link above for Lexmark Service Centers.
this sounds just like a worn out fuser. pull the fuser out and inspect the rolllers if the orange roller (the pressure roller) has bad wrinkling or if the shinny sleave of the roller has slid off to one side replace hte fuser
The broken part is called the bell crank arm part number 56P1228 this is very common. If the printer isn't recognising your tray, remove it and check the little plastic fingers on the left side (half way down the tray) and the metal springs in the printer (left side) which the tray pushes on to.
What happens is that the rubber roller that's supposed to pick paper up and load it in doesn't pull the paper from the tray anymore, hence it gives the paper jam error message. If you want you can replace that rubber roller to fix the problem, however first thing I do is to take that rubber roller out (remove tray and look underneath to find the roller) and turn it inside out then fit it back. This will give the rubber roller the grip that it missed and solve your problem.
Have you looked inside the roller assembly. More often then not a small piece of paper will get stuck deep inside the roller assembly. This will lead to paper jam errors. Inspect more closely. You will probably find some tiny tidbit somewhere.
To clear this error:
Power the printer off and let it stand for at least 30 minutes to allow the fuser to cool.
Remove the coating roller from the top of the fuser unit to reveal the orange fuser rollers underneath.
Check to see if any paper/transparency has become wrapped around the fuser rollers or jammed in or above the fuser unit itself.
Since some paper jams can be very difficult to see with the fuser installed, remove the fuser and check for paper/transparency jams under the unit as well. A jam in that area can cause 993 errors.
If there is no media jam and the error remains after the printer is restarted, try replacing the Oil Coating Roller (OCR). The OCR comes with the black toner cartridge. (It can also be purchased separately. Click here to do so.)
If the error remains after the OCR has been replaced. If that does not help I would highly recommend taking it back to the place you bought it from