Cannon MP 830 fax,not receiving faxes from one person but have received from others what could be possible causes. regards Neil

Hi Charlie. giive-up your want.

Hello,

This is probably an issue for the receiving fax. Try this:

1. Find a piece of paper and write fairly large:
Call me if you get this
Your name
Your phone number

2. Send this to a different fax machine at a different company and location. If it works, then attempt to send it to the same fax you initially attempted.
- If it works then your document may be too large and you will have to send it over a couple pages (or less at a time).
- If it doesn't work then there is a compatibility issue with either your or the receiving end fax machine. You will have to find an alternative fax number to a different model fax machine. Don't expect the company on the other end to just change out their fax machine but they may have another model at a different phone number.

Another alternative - you can attempt to scan your documents and send them by email but check with your and the receiving destination security departments.

Best wishes,
Joe

I’m happy to help further over the phone at https://www.6ya.com/expert/mark_7bbaa7a1174e0903

Are the faxes from the same person or different people?
(I have to ask, remember I don't know how much knowledge you have.) If yes, it could be on their end.
Does it do this with copies also? If yes, May be dust on the mirror or
something in the printer getting in the way of the laser.{slight possibility].
How many prints are on the printer? Could be a fuser issue.

Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.

It could also be your fax that is faulty, or even the receive sites fax, also being faulty.

To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.

It is also possible that the receiver fax (the other end) has a printhead failure.

A second line isn't needed, this wouldn't cause blank pages to be printed. This could cause fax's not to be received if the line is in use. There could be 2 causes of blank fax's. Either the obvious which is the person sending the fax is faxing the document the wrong way up. Or the fax board on your copier has a malfunction. Because of the copier's age, this seems likely, although i hope not. hope this helps.

Hi,

If you are able to receive fax and it is printed out fine, there is nothing wrong with your printer. If the other person is receiving blank fax, you may be placing the documents to fax in opposite way, If you are placing the paper upside ( with text ), try to face it down and fax. It should work.


Regards,
Ron



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Yes,it means the fax did not go through,it will show OK on the report if it was succesfull

Please contact me by email.

Are you plugged into the LINE port of the fax machine?

Sorry, but no,