Question about WYSE S10 (90210501) Network Terminal

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USB printer crashing thin terminal when 'out of paper"

Hi
one of our cleints use WYSE S10's
2 users have brother abd HP USB printers connected
every so often the thin temrinal crashes when it thinks the printer is "out of paper"
even when the printer has more than enough paper- it still crashes
they were purchased in june this year...
any firmware updates available since then?
any info on how to solve?
cheers guys

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  • 25 Answers

Wyse ThinOS firmware updates are chargable, or you need a maintenance contract in place for major firmware changes.
Going from 6.1 - 6.2 would be chargeable, but getting the latest version of the firmware version you are currently on should be free.

You are best off talking to your reseller or Wyse

Posted on Dec 18, 2008

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MFC465CN-PAPER JAM- NONE IN MACH.CANT USE


Sir/Madam

MAKE SURE YOUR BROTHER MACHINE IS THE DEFAULT PRINTER

If the printer driver is not set as "default printer", you can not print. Make sure your Brother machine is set as default printer. If your brother machine is not set as default printer, set it as default printer.

  1. Click Apple Menu and choose System preferences..., click Print & Fax, Print & Scan or Printers & Scanners.
  2. Choose from pull down menu of "default printer".

137aceee-4f89-4970-8824-3e9f365376a5.gif

DELETE ALL PRINTER JOBS

  1. Click Apple Menu and choose System preferences....

65a43021-ee21-4f2a-8100-8e767d49c15c.gif

2 Click Print & Fax, Print & Scan or Printers & Scanners.
9e320b57-f073-4ece-af2d-e8c4e556e648.gif

4. 2916a062-c434-48a3-b727-9e6da281214b.gif

For Mac OS X 10.5 - 10.7 users
Choose the print job (1) and click Delete (2).

5f6280b5-327d-4545-bfbc-dc5d36c3ea81.gif

CHECK THE PRINTER STATUS

Choose brother machine's icon and click "Open Print Queue..." then check the printer status.

The Resume or Resume printer icon which is surrounded by red lines is displayed in printing when the printer is out of paper or the printer is turned off and on. Click Resume or Resume printer.

For Mac OS X 10.8 or later users


760770a6-be0c-417f-b603-2d0837d5ca0d.gif

For Mac OS X 10.5 - 10.7 users
c5fb0dd7-b7a4-4c3a-8469-616fecb5b9f6.gif

If you connect the brother printer via USB cable, the error message The printer is not connected or Offline is displayed on Print Queue when the USB cable is disconnected or the brother printer is turned off. Connect the USB cable and turn the brother machine on.

For Mac OS X 10.8 or later users


4f45bd04-acd9-4801-babf-0c16abce6d97.gif

For Mac OS X 10.5 - 10.7 users




0e5d4f41-7114-49ca-9d01-35623f1dd09f.gif

If the other error message is displayed on Print Queue, check if the LCD display or LED indication of your Brother machine is not showing some error. If an error is displayed, go to the Troubleshooting section and find a solution.


REGISTER THE PRINTER ICON AGAIN

  1. Choose your printer icon.
  2. Click [-] button to delete the printer icon.

935a5a19-5cf8-4f57-9e64-5039c7fa0d04.gif

  1. Click [+] button to register the printer icon again.
In spite of if you click [+] button, the brother machine is not displayed, then the brother machine is not recognized.

If you use the printer via USB connection, reconnect the USB cable or restart the Macintosh or your brother machine.

For Mac OS X 10.4 users

I Suggest You Go To Official Brother Printer Website For Brother Printer Troubleshoot:

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002600/000046/faq002646_001.html?reg=us&c=us&lang=en&prod=mfc5860cn_all

Or

If You still having Problem Then Follow Us For Brother Printer Support

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I have a wyse winterm v30 thin client. what steps will it take in order to reload the firmware?


you can download this pdf guide from
https://support.wyse.com/OA_HTML/cskmbasicsrch.jsp?jttst0=6_23871%2C23871%2C-1%2C0%2C&jtfm0=&etfm1=&jfn=ZG455B66622DEA31A7AE70467E3EBEC537FE9176B1484EFD6E483B952B0ED1CF6F10611204C7B33B20AA233809D7249C41FE&oas=etuN3Cl3pQgYaOxTZDlD7w..&categoryId=10820
this will show you the steps to do a USB firmware upgrade.

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Connection reset by peer


is this a citrix environment? have you just applied a rollup pack to your terminals?

You need to speak to Wyse!

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Try updating the OS from the Wyse website (using WSI, the new USB imaging tool, or WDM). It might simply be that the current image is corrupt. 10 minutes is excessive. It should boot in under 2 minutes easily.

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WYSE S10 thin clients; we are hearing from users that when they hit the power button, the unit restarts instead. This behavior is also present using the gui interface. Not all units are doing this, but we...


Check in the BIOS, "Fireport" is the password. I cant remember if the power button behavior is set there or in the wnos.ini file.

You can check the config generator on technicalhelp.de to see if the command is in there for the wnos.ini

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Issues with Keys on Wyse and Citrix


Do you know what image version you are using on this terminal? It might be best to download the latest firmware for the device, and upgrade.

You can download WYSE imaging tools, and images from their website for free.
http://www.wyse.com/serviceandsupport/support/downloads.asp

You can also download ICA client upgrades for your unit from there too. This will hopefully solve your problem.

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Mfc-5460cn


Now the printer bar is all black lines neatly lined up and I can't even shut it off!!!!!!!!!!!!!!!!!!!!!

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Howto add a network printer on Wyse winterm S30 terminal?


The S30 terminal has the CE 5.0 operating system loaded as default. So you are limited by the operating system and not the hardware when it comes to network printing.

Here is a extract of the release notes for Windows CE 5.0:

"In Windows CE, TCP/IP supports network printing through the Server Message Block (SMB) protocol. It does not provide the Windows Line Printer Remote (LPR) Spooler. However, independent software vendors (ISVs) and original equipment manufacturers (OEMs) can add this support."

In short, you need a 3rd party software program or a (SMB) printer server setup to setup network printing on the S30 terminal..

Wyse also have add-on software to help, if you have CE 5.0 loaded then try the "Thinprint" add-on supplied as a free download by them.
Download Link:
http://www.wyse.com/supportdownload/3series/Addon_ThinPrint_B0010.exe

I haven't tried this, so let me know if it works.

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