Question about Tao 1.5-inch Square Polished Silver Photo Keychain 1ea. (687418800004)

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Digital Photo Keychain 8 mb

I'm not getting anything... followed the directions but I'm not getting anything on the key chain... the error message keeps saying to connect to the keychain and I did

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Make sure the keychain is turned on. If it still doesn't work, leave it plugged in and restart. Your computer will tell you if it has been recognized by a little pop up... or mine does anyway. (win xp) On a Mac, it should just pop up on the desktop.

Check under Start > My Computer
You should see the little drive here if it is connected right.

These are the steps I would take. If it doesn't work, I'm not sure what's going on. You can check out my other post here and read the manual on adding the photo's manually. (You have to make sure the photographs are small since the keychain only holds 8mb. Most photographs directly from a camera are 2mb a piece. Make them smaller with an image program)

Posted on Dec 27, 2008

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2 Answers

When i connect digital solution keychain to the usb port my computer doesnt recognize it. What can i do?


hi,
i am assume that you not yet installed your pc suite

Unlike other TAO keychains,your model requires a driver software to connect with pc.

you can download it from here.
your model is in the bottom left corner of this page.click on the link below your key chain image to download.
or
you can download it from direct download link

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No icon is coming up when the digital photo keychain is connected to the computer via the USB. the keychain is charged, the screen is displaying the generic photo already on it but, no icon and no transfer...


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The cam either charges or transferres.

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was a problem w/USB cable. Got it fixed. Wasn't fully inserting into keychain.. Now works great.

Dec 31, 2008 | Tao 1.5-inch Square Polished Silver Photo...

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Can not download pictures to photo keychain


Hum, I'm not familar with this product, but It should recognize on your computer as a little hard drive. Try looking under the start menu, at "my computer" under hard disk drives. If you find it, double click on it and when it opens a new window, you should be able to drag and drop photographs there. If there are already folders on the drive, don't delete them, you may have to load the images under a specific folder to show on the keychain.

Did your key chain come with a little program that adds the images for you?

Try restarting your computer with it plugged in. Also, when you disconnect it from your computer, make sure to "eject" the hard drive by clicking on the little green arrow near your computer clock at the bottom right (win xp). Otherwise, it could mess up your keychain and the computer wont recognize it. Same goes with anything you unplug from your computer. No worries, it should return to normal even if you did just unplug it. Don't take that chance though. Just restart it while it's plugged in, then "eject" the drive. Once it tells you that everything is ok to disconnect the drive, pull it out and replug it back in. Hopefully it should recognize then.

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5 Answers

Coby Digital Photo Keychain DPKEY


Getting Started- VERSION DPKEY and 151SX
STEP-1
-INSTALL The Photo Viewer Software

Download & Install The Photo Viewer Software From Our Web Site:
The Driver CD files (Setup Guide, Manual and Photo Viewer Software) can be downloaded from
our web site. Click on the link below
http://www.cobyusa.com/?p=prod&prod_num_id=80&pcat_id=3001
NOTE:
Find your Photo Key Chain version and Download the Driver CD files along with all the latest
updates.
The version is listed on the back of the Photo Key Chain as 151SX, DPKEY or 151MP.
To Download & Install The Photo Viewer Software From Our
Web Site:
a) Create a folder
on your desktop before downloading the file from our website. To create
a folder on your desktop, go to your desktop and RIGHT click on your mouse. A set of
menus will appear. Select “New” and then “Folder” (you will notice a new folder will
appear on your desktop), give it a name, example DP151.
b) Click on the below link and select “Download”.
http://www.cobyusa.com/?p=prod&prod_num_id=80&pcat_id=3001
c) Click on your Photo Key Chain Version to start the Download. The version is listed on the
back of the Photo Key Chain (151SX, DPKEY or 151MP.
d)
After clicking on your version, you will prompt with a pop-up screen “Do you want to save
or open the file”. Select Save.
e) Another screen will prompt you to save the file on your computer. Save the file on your
“Desktop”, in the “DP151” folder and select “Save”.
f)
Once the download is completed, go to your desktop. Double-click on the DP151 folder.
g) To install the Photo Viewer software, Double-click on the Setup.exe file. Click NEXT on
all prompts.
h) After the installation. The Photo Viewer Software icon will appear on your desktop.
i) Done! ……Continue with “STEP- 2
STEP-2 CONNECT the Key Chain to your computer using the supplied USB cable. Upon
connecting the Key Chain to your computer, the Key Chain will prompt you to set the
device to “USB Charge or USB Update”. Select USB Update by pressing the Right
button and then the Middle button.
STEP-3 RUN the Photo Viewer Software to transfer photos to the Key Chain. Double-click on
the Photo Viewer icon located on your desktop. Once the Photo Viewer opens, it will
give you a message indicating “Upload Completed”. Click OK. (This message
indicated that the Photo Viewer Software has made connection with the Key Chain). If
you have received the “Upload Completed” Message, Skip STEP-4 and continue with
STEP-5
STEP-4 If you have NOT received the “Upload Completed” message, then you are
encountering the below error message:
Can’t Find any Photo Viewer, or
another program owns it. The
program will exit!
*Set the Photo Key Chain to USB update. SEE “STEP- 2”.
*Make sure the USB Cable is connected properly, you should hear a “clicking”
sound when the USB Cable is connected properly in the USB Port.
*The Key Chain should also appear under “MY COMPUTER” as a removable
disk. If not, switch the USB Port or replace the USB Cable.
STEP-5 LOCATE the images on your computer (See Diagram)
STEP-6 HIGHLIGHT the images files that will be transferred to the Key Chain (See
Diagram)
STEP-7 SEND the highlighted images to the Device Panel (See Diagram)
STEP-8 TRANSFER the images from the Collection panel to the Key Chain (See Diagram)
Disconnect the Key Chain from your computer. Done!

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uninstall photoviewer and put disc back in and install it again but don't run it . Plug in keychain-turn it on- click on arrow until it says update-use left or right arrow key and push middle button and it should start.

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1 Answer

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Found this on Yahoo.

1. Download the drivers from here: www.mscustomercare.com
2. Make sure the device is fully charged and not in charge mode.
3. Unzip and install the drivers with the device connected to your pc.

Try to see if that fixes the issue

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