Question about Polycom SoundPoint IP 501 IP Phone

1 Answer

Just installing polycom 501 phones with nextiva

After configuring 501 phones the phone icon on upper left is hollow- cannot make outgoing or incoming calls...says int IP ?

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Ohh this mean, you did not register this extension on your phone system. Create this extension on your phone system. Be sure that password given on Phonesystem is also configured on phone too.

Posted on Nov 14, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Line not assigned


make sure that your service provider has installed 3 individual lines into the building
check that the 3 incoming lines are not all together in the plug at the wall
you may need a telephone technician to check it out

Feb 17, 2016 | Panasonic Kx-tda100 Kx-tda100 Digital...

1 Answer

How to fix snom 300 because it cannot received calls


Is your phone connecting to a hosted PBX provider or is it connecting to a premise-based IP PBX? Incoming and outgoing calls are usually handled by two separate connections between your PBX and the service provider SIP trunk. Sounds like a registration problem with the SIP trunk. There is nothing you can do from the phone itself to fix this.

Nov 16, 2014 | Snom 300 IP Phone

1 Answer

The second handset won;t let me phone out


  • Open the Web Configurator
  • Open the menu "Settings" - "Telephony" - "Audio"
  • Activate the option "No" next to "Allow 1 VoIP call only"

Feb 05, 2013 | Siemens Gigaset A580 IP Cordless Phone

1 Answer

Soundpoint ip 501 cannot acees via browser


Are you using config files loaded from the server? If so, make certain they are properly configured. Also, make certain the phone does not already have an alternate configuration in it that points elsewhere...

Jul 21, 2012 | Polycom SoundPoint IP 501 IP Phone

1 Answer

3Com 3102 phone dial tone but won't dial out


As long as someone hasn't been poking around in the phone system, this is a phone company issue. I have seen this many times and it has always been a carrier issue. Typically with PRI's or integrated access analog lines.

May 08, 2012 | 3Com NBX 3102 IP Phone

1 Answer

Philips VOIP8411B/37 IP Phone - Cannot make outgoing Skype calls


the internet connection's outgoing is too slow. ALl internet connections have an outgoing and an incoming speed. Make sure you are not uploading anything to the internet or get a faster internet service provider

Apr 29, 2009 | Philips VOIP8411B/37 IP Phone

4 Answers

Polycom Soundpoint IP 501 - URL call is disabled


This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

Jan 08, 2008 | Polycom SoundPoint IP 501 IP Phone

2 Answers

For incoming calls, the caller cannot hear me for 2-10 seconds after I pick up


You've got an IP issue somewhere in your setup. It sounds like the call is being lost and then the phone is querying the DNS server to find out where it should be looking for the call. Do you have a VOIP server name or it's IP address in the setup? Are you using DHCP or manually assigning IP addresses? If the VOIP server is not on a static IP, I would fix that first. Post back here the answers and we can look at it further.

Aug 04, 2006 | Polycom SoundPoint IP 501 IP Phone

1 Answer

Emails


The default name server due to interaction with the router?s NAT firewall feature cannot resolve simple names such as ?mail?. There is a workaround for this: First, verify that the mail client is set up with simple server names. To view the server names entered into Outlook Express, click on "Tools", "Accounts". Highlight the mail account and click on "Properties". Click on the "Servers" tab. Under "Server Information", there are two fields called "Incoming mail" and "Outgoing mail". If these are simple names like "Mail" and not something like "pop.myisp.mail.com" then use this work around. Second, make sure that the TCP/IP settings are configured to obtain an IP address automatically. In Windows 2000 also make sure that the TCP/IP settings are also configured for Obtain DNS server address automatically. Replace the mail server names with the mail server IP addresses. There are a couple ways this information can be obtained. Contacting the ISP and asking is one possible way. The other way is to reconnect the original computer to the modem. Make sure the computer is restarted or that the IP configuration is released and renewed and that the computer has obtained an IP address from the ISP. Open a "COMMAND" window by typing "CMD" in the run dialog box located in the "Start" menu. At the command prompt, type "PING MAIL" where "mail" is the simple name of the incoming mail server. The ISP server will return an IP address for the mail server. Record this address. Do the same for the outgoing mail server (if different): type "PING MAIL" where "mail" is the simple name of the outgoing mail server. Open the mail client (Outlook Express, etc.). For Outlook Express, click on "Tools", "Accounts". Highlight the mail account and click on "Properties". Click on the "Servers" tab. Under "Server Information", there are two fields called "Incoming mail" and "Outgoing mail". Enter the incoming and outgoing mail server IP addresses into these fields. Click "Apply". Close the window and test the mail by sending an e-mail to the mailbox. (Send an E-mail to yourself. This will test the incoming and outgoing mail all at once)

Feb 16, 2006 | Belkin (F5D6230-3) Wireless Router

Not finding what you are looking for?
Polycom SoundPoint IP 501 IP Phone Logo

852 people viewed this question

Ask a Question

Usually answered in minutes!

Top Polycom Computers & Internet Experts

Clive Gray

Level 3 Expert

1479 Answers

Justin
Justin

Level 3 Expert

2072 Answers

Tom Chichester

Level 3 Expert

30597 Answers

Are you a Polycom Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...