Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune 4G frozen

I don't know exactly the cause but my Zune 4 gig was working just fine I've taken excellent care of it over the past couple of months since I got it then all the sudden BOOM... frozen twice now. Last time it finaly ran out of juice and thats the only thing that would change the screen and finaly reboot the darn thing... this time battery is fully charged and I go to play a song and it freezes again... this all started happening after the update to their software that installed the games hexic and poker on it... while cool if its gonna kill functionality I sugjest you take em off, if you even can anymore...please help

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5 Suggested Answers

SOURCE: zune keeps freezing up...

hit the back button and up button at the same time to unfreeze it

Posted on Mar 26, 2008

ThaMp3Doctor
  • 8596 Answers

SOURCE: frozen zune 80gig 2nd gen, error 5

One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.

Posted on Jun 07, 2008

  • 4 Answers

SOURCE: Frozen Zune

Turn it on: if it will stay powered up, hold down on the pad, and hold the back button at the same time: This will turn the device off, thus possibly fixing the problem. (for the record, holding up on the pad while pressing back will reboot the device, but I find this sometimes does not want to take, like in the situation you are having)


I may also suggest plugging it into any give USB port, letting it try to charge again, then, when you unplug it, do the reboot or turn off commands as described above.

Hope that this helps: I would think the system is off, since you say it "turned off" on you, and now when you start it up you get the "i need a charge" battery, but knowing how my 80 gig acts sometimes, it may THINK it is shutting of when it is not.

Posted on Oct 15, 2008

  • 7 Answers

SOURCE: Help My Zune Turns On But Blank Screen

Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

Posted on Dec 31, 2008

Fixe_You
  • 1800 Answers

SOURCE: My Zune wont play music anymore

try to rest it if that is not working download the upgarding firmware utility

and give it a a firmawre upgrade.
http://support.microsoft.com/kb/926770/en-us

plz rate as good as u can so we can help others.

Posted on Mar 05, 2009

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Press up and the back button at the same time for about ten seconds. This should reset your zune.

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One other option you may not know of is to hold the down button, and the back button at the same time. This will send the Zune into a deeper "off" state, and may reset your lock command.

If NO other options are working, you should probably try a "hard reset".

This means you will have to open the Zune itself up (you can find simple instructions for this fairly easily online) and pull a small plug out that connects the battery to the Zune itself. Don't worry, your music wont be deleted.

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The Lock button came right out and the wires attached to it broke, right? If so, y'alls pfft.
or, if not...
Go to this website and follow Steps 1 thru 4 ONLY. Picture 4 of Step 4 shows the top of the device to the left and the headphone jack nearest you. The Lock button should be right below the top arrow on the left of Picture 4. To unlock it, slide the switch **away** from the headphone jack.

!!! Please note that this is all strictly assumptions on my part. I have *never* taken my 30gig apart and am strictly working from the pics & past experience w/ micro-electronics. Do Not Take My Words As Being Absolutely Correct !!!

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take the battery out and restart..

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See teh Zun.net site The 30 Gig Zunes have a bug in how it processes the date. Per MS it will fix its self 1 Jan 2009

http://forums.zune.net/ShowPost.aspx?PostID=408989

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if u want to fix ur frozen zune take it apart
u will need a razor and a few mini screw drivers
take it apart and remove then reinstall the battery
it should work fine after that

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Theres a note on the zune website about this issue today... Looks like its microsofts fault! At least I feel better knowing I didn't break my zune!

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My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

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