Question about KitchenAid KSRS25IL Side by Side Refrigerator

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Top sections of Freezer and Fridge not Cold at all

Hi,
The first problem we had was with the Freezer. All the items in the freezer would get little fuzzy ice sweaters on them. So I moved the fridge away from the wall so that it could circulate more. Then that problem seemed to go away and then the problem with the freezer and fridge not getting very cold came. The entire unit had a hard time staying could and everything defrosted in the freezer.  We didn't do anything different, we thought it was because we were going through a heat wave here...but the fridge righted itself and started working without us doing anything to it. Then a few weeks later the tops of the freezer and fridge side are room temperature, but the bottoms of both are good cold temperatures.
On the bottom of the unit the fan is working and the compressor is very hot to the touch and it's making noise so I'm guessing it's working. 
Inside the freezer there is frost on all of the coils, but the fan is not working.  Is there something I can replace myself to get this working again?
Thank you!

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  • 2 more comments 
  • lil fixer Oct 20, 2008

    Thank you! I checked the fan and it plastic coupler that connects wiring of the fan was actually not fully pushed together! don't ask me how this happened, somebody must have done work on the fridge before and didn't connect it thoroughly.


    Thanks again =)


    Lil Fixer

  • lil fixer Oct 20, 2008

    Thank you! I checked the fan and it plastic coupler that connects wiring of the fan was actually not fully pushed together! don't ask me how this happened, somebody must have done work on the fridge before and didn't connect it thoroughly.


    Thanks again =)


    Lil Fixer

  • lil fixer Oct 29, 2008

    Hi Again,


    So the original problem has come back.


    Everything gets cold enough now, but the problem of the Fuzzy Ice Sweaters on all of the food in the freezer is starting to come back. Actually it's just the top couple of shelves right now. 


    Do you have any ideas on what could be causing this? I'm guessing it's some sort of moisture...any ideas?


    Thank you,
    Lil Fixer

  • trip35o Jan 03, 2009

    I am Having the Same Problem on my Kitchenaid Model KSRG25FRSS16

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  • 1,462 Answers

Check fan is free to rotate and that it has continuity. also check you have power to the fan.
you may just need to replace the fan motor

Posted on Oct 20, 2008

  • douglas smith Oct 31, 2008

    ice can only come from air getting in so carefully check seals - a good way is to trap a bit of paper between seal and cabinet

    i'v been on hols

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