Question about Fisher and Paykel GWL11 Top Load Washer

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Eco smart won't drain, smells hot

Washer shut itself down with a tub full of water/clothes. I restarted and it shut down again, with a little water leaking onto floor. Tried again in hope of draining the tub. It began to pump, but shut down and I smelled hot motor.

Have top off washer off, plastic tub ring off, and am inspecting area between outer plastic and metal tub and don't see anything in between. Tub moves freely.

What next? There are 3 screws in bottom of tub that hold agitator.

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  • HiRoller Oct 19, 2008

    Did not do anything more with the agitator or interior tub.

    I've tipped the machine back and I see what I think is the pump motor. The motor is black, is attached to the machine with 2 bolts (would be easy to remove), looks a little rusty and water is dripping from it. I am guessing I need a new motor.

  • HiRoller Oct 20, 2008

    Didn't do anything more with agitator/tub area except put it back together.

    I tipped machine back and looked underneath and could see that water was dripping from black motor area.

    I was able to unhook the 2 electrical couplers and unbolt the black electric motor (2 bolts) and pull it off. I could see that the area above the motor was still dripping/leaking and didn't know what to do next. errrr....waited for repairman.

    Repairman came and in about 5 seconds ($65 later) he unclipped the white plastic housing that is above the black motor. This white housing and the motor/fan come as ONE unit when you order the part. The leak is inside the white plastic housing--probably an o-ring. To unhook this whole unit, look for a white plastic clip that is attached to the machine bottom area. Simply push that with your finger and give white plastic housing/black motor a twist and it all comes off. Mine is 240V. Newer models are 120V.

    New part is on order and I can install it myself and plug in electric couplers. All FP parts come from California UPS ground. So, will be 4 more days without a washing machine. YIKES! So, I'm out an extra $65. Hope this helps someone else.

  • HiRoller Oct 20, 2008

    See my comments with solution.

  • HiRoller Oct 20, 2008

    Was looking at drain hole from tub that leads into the white plastic unit/black motor (part that is ordered) and noticed a lump of gunk. Turned out it was one of my husband's socks that had gone all the way to that point. I imagine this is what started all of my issues. I was able to pull the sock through that quarter-sized hole. Sure glad I got this out or I suppose it would have happened all over again as the sock wasn't going any farther and a new unit would have eventually leaked and burned up motor again.

  • HiRoller Oct 21, 2008

    In looking at other issues, I think I've been ignoring things for awhile that I see posted here.

    I had gray streaks on some clothes that couldn't be rubbed out. Only way to remove was to rewash.

    I could hear residual water in bottom of tub even after washer was done.

    There was a musty smell--due to residual water.

    I couldn't use the normal wash cycle--water was left in tub and clothes were soaking wet. only way to wash was to use heavy duty cycle so it would spin out more water and clothes in bottom of tub were still kind of damp.

    I think this was all due to the sock that was blocking the drainage tube.

  • HiRoller Oct 22, 2008

    Will do. Plan to check that connection to make sure no further leaks. Haven't picked up pump yet, but am guessing it will run over $100. Thanks for posting so this moved into the Solution section. Hopefully, it will help someone else and save them some $$!

  • Anonymous Mar 25, 2014

    Water enters tub area but then goes right back out of drain hose.



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  • 46 Answers

you commented on hearing water in the machine after the wash , i know that f&p spin bowls have a liquid inside the actual spin bowl system i think it aids in the spin operation of the machine, but if you had something in the drain network then that will stop the machine from emptingout as it all works on a time basis check and see that you are not getting any leaks from the bottom of the machime as your new pump won't last long if it gets wet also if there is water leaking that can be the main seal on the motor shaft failing
cheers grant

Posted on Oct 21, 2008


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