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I have a Canon MP530. I recently had the Vista program installed on computer and went wireless with keyboard, mouse,and Netgear Router. Now,I can't get my fax part of the printer to work. Think it's a connection problem with phone. Can you help me reconnect to telephone. Deanna

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  • dgmcgray Oct 19, 2008

    Phone works fine. Fax was working till I added new programs.

  • dgmcgray Oct 19, 2008

    Can you go over the hook-up from phone cable to printer and does the it need to be hooked into computer also?

  • dgmcgray Oct 19, 2008

    Can you go over the hook-up from phone cable to printer and does the it need to be hooked into computer also?

  • dgmcgray Oct 19, 2008

    My printer is only a year old and was just serviced. I'm getting no help from you. Please refund me the $10.

    Deanna

  • dgmcgray Oct 19, 2008

    I knew it was something simple, because things got disconnected while installing new programs.

    Thank you!

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If you are using ADSL/DSL internet for your system and connected to your router. You need filters installed on all lines using the same number or jack(s).

Do you have a filter installed for the line going from the jack to the "Line" in on your fax connector at the back of your printer.

Also, when you proceed to install updated software for your Multi Function printer, the USB cable that runs to your computer needs to be disconnected prior to and during the installation of your updated Vista drivers. The installer for these drivers will alert you as to "When" you need to connect the USB cable again. Be certain your printer is powered off. Once you are prompted to restart your system, you can power on your printer. Should Windows notify you that there is "New Hardware Found", you can point that installer to the source files you just used to install the printer and in some cases you can close out the Windows New Hardware installer as you have actually just installed the pinter anyway.

Let us know how you make out. And should you have any questions feel free to ask, please preface your comments with my user name, such as: "Worldvet: Would you elaborate on that installation again?"

Thanks for using FixYa.
Worldvet

Posted on Oct 19, 2008

  • Glenn Rogers
    Glenn Rogers Oct 19, 2008

    Way to go, Chad. Remember not to comment back with a thank you, you could navigate to their profile page and then use the ask button to send a thanks.
    Worldvet


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Make sure that your phone line is plugged into the "LINE" jack on the printer/fax and not the "PHONE" jack.

Hope this helps!!
Chad

Posted on Oct 19, 2008

  • Chad Houston
    Chad Houston Oct 19, 2008

    Just to clarify..... the line that comes from the phone jack in the wall, needs to have a phone cord running from the wall jack to the printer/fax's "LINE" plug. This should be the only connection needed to fax and receive directly from the printer/fax. :)

  • Chad Houston
    Chad Houston Oct 19, 2008

    No problem! Glad it worked out, and thanks for using the site!



    Chad

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Sure..but lets check something first..hook up that phone line to a regular phone, and make sure that the line is good. do not assume this yet..and then come back here with that answer..

Posted on Oct 19, 2008

  • 5 more comments 
  • A Womans Computer Man
    A Womans Computer Man Oct 19, 2008

    well..i will continue to help you if you rethink that thanks for trying, in not, so be it..

  • A Womans Computer Man
    A Womans Computer Man Oct 19, 2008

    it is entirely possible that the drivers for your canon need to be updated, of course

    www.canon.com has those by model number

    asking about the phone line is standard, troubleshooting procedure.


  • A Womans Computer Man
    A Womans Computer Man Oct 19, 2008
  • A Womans Computer Man
    A Womans Computer Man Oct 19, 2008

    no phone goes into bottom of the printer only..see my note on the drivers for vista though..may solve a whole bunch of issues.

  • A Womans Computer Man
    A Womans Computer Man Oct 19, 2008

    deanna..the vista install is what most likely caused this..the phone line is not an issue. did you follow that link to the new drivers?

  • A Womans Computer Man
    A Womans Computer Man Oct 19, 2008

    i am assuming that the computer had xp on it before?

  • A Womans Computer Man
    A Womans Computer Man Oct 19, 2008

    nice to see this worked out for you deanna

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