Question about Dell Inkjet 720 Printer

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Printer Jamming with too much paper

When trying to print the printer pushes every sheet in the tray through at one time thus causing a paper jam. I have tried limited the paper I put in, it still pushes all through and jams. I have cleaned the printer wheels and made sure no pieces of paper left in there...still the same problem..I called Dell and of course they wouldn't give me the time of day without an costing me! The only way I can print with this printer is pushing 1 sheet through at a time. Please can someone help!

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  • Anonymous Jun 05, 2008

    too much pare is coming in.so now i have to put 1 paper at a time



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2 Answers

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An earlier respondent suggest the separator pad. This is indeed the most likely cause of your problem but, if its a Brother MFC 7420 (or the same printer with Dell's name on it) the separator pad is located at the front of the printer tray and is relatively easy to remove and replace. You may notice, on close inspection, that it has a worn and shiny area on the pad. The function of this component is to retard the second sheet when the pickup tires extract the top sheet from the tray. Now for the hard part. Try and get Brother to sell you one!!!!

Good Luck, I'm trying to buy them too!

Posted on Dec 14, 2007

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This is a common problem with HP printers. I can't say that I have worked on a Dell printer but they probably use the same or similar mechanism to pull paper from the tray. The problem is a worn separator pad which costs about $5.00. The real cost will be in getting to it. It is not something for a novice to try. Better take your unit to a reliable repair shop.

Posted on Jun 22, 2006

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Hi there,

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* If using a duplexer, check all areas (including under the duplexer).
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Hope this helps.
Please rate my response.
Thanks
Have a good day.

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