When trying to print the printer pushes every sheet in the tray through at one time thus causing a paper jam. I have tried limited the paper I put in, it still pushes all through and jams. I have cleaned the printer wheels and made sure no pieces of paper left in there...still the same problem..I called Dell and of course they wouldn't give me the time of day without an costing me! The only way I can print with this printer is pushing 1 sheet through at a time. Please can someone help!
An earlier respondent suggest the separator pad. This is indeed the most likely cause of your problem but, if its a Brother MFC 7420 (or the same printer with Dell's name on it) the separator pad is located at the front of the printer tray and is relatively easy to remove and replace. You may notice, on close inspection, that it has a worn and shiny area on the pad. The function of this component is to retard the second sheet when the pickup tires extract the top sheet from the tray. Now for the hard part. Try and get Brother to sell you one!!!!
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Re: Printer Jamming with too much paper
This is a common problem with HP printers. I can't say that I have worked on a Dell printer but they probably use the same or similar mechanism to pull paper from the tray. The problem is a worn separator pad which costs about $5.00. The real cost will be in getting to it. It is not something for a novice to try. Better take your unit to a reliable repair shop.
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1) Check all the paper jam locations (see "Clearing paper jams" in your printer manual). A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams.
2) If you are using a duplexer, check all the areas (including under the duplexer).
3) Check that the paper is correctly loaded in the tray - that all paper tray adjustments have been made, and that the trays are not overfilled. Make sure the paper is under the front and back tabs. (See the section on "loading paper" from your printer manual.)
4) Check that all trays and paper handling accessories are completely
inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)
5) Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)
6) Try printing to a different output bin or tray
7) The sheets might be sticking together. Try bending the stack to separate each sheet.
8) If you are printing from tray 1, try reducing the size of the stack.
If printing from the envelope feeder, make sure it is loaded correctly,
9) If you are printing small sizes, feed paper short edge first (see
the "Guidelines for printing custom-size paper" in your printer manual).
10) Turn over the stack of paper in the tray. Also try rotating the paper 180 degrees.
11) Check the characteristics of the media you are using. Use only paper that meets HP specifications (see the "Paper Specifications" in your user manual).
12) Try using different paper to see if the problem goes away. Do not use curled, deformed, damaged, or irregular paper.
13) Check that the environmental conditions for the printer are met (see the "Environmental Specifications" in your printer's user guide).
14) Avoid using paper that has already been used in a printer or copier.
15) Check that the power supplied to the printer is steady and meets printer specifications (refer to the "Electrical Specifications" in your printer's users guide).
16) Clean the printer and rollers (refer to the "Cleaning the Printer" section of your printer's user's guide).
17) Perform preventative printer maintenance if maintenance is due (refer to the "Performing Preventative Maintenance" section of your printer's user's guide).
find some hard paper like trancparency plastic paper or some hard type paper leke certeficate printing paper and by opening the tray out and push the paper till u see it out around the touner cartirage place after doing so replace the tray and the toner cartirage hop the printer do not paper!!!
Paper jams can occur in the following areas
1 Top cover and toner cartridge area
2 Optional envelope feeder
3 Input tray areas
4 Optional duplexer
5 Output areas (top and rear)
6 Fuser area
Solving repeated paper jams
* Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams.
* If using a duplexer, check all areas (including under the duplexer).
* Check that paper is correctly loaded in the trays, that all three adjustments have been made, and that the trays are not overfilled. Make sure paper is under the front and back tabs.
* Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)
* Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)
* Try printing to a different output bin.
* The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.
* If you are printing from tray 1, try reducing the size of the stack.
* If printing from the envelope feeder, make sure it is loaded correctly, pushing the bottom envelopes in slightly farther than the top envelopes.
* If you are printing small sizes, feed paper short edge first.
* Turn over the stack of paper in the tray. Also try rotating the paper 180°.
* Check the characteristics of the media you are using. Use only paper that meets HP specifications (see the online user guide for paper specifications). Try using different paper to see if the problem goes away. Do not use curled, deformed, damaged, or
* Avoid using paper that has already been used in a printer or copier.
* Do not print on both sides of envelopes or transparencies.
* Print only on full sheets of labels and do not print on both sides of label sheets.
* Check that the power supplied to the printer is steady and meets printer specifications (see the online user guide for printer specifications).
* Clean the printer (see the online user guide procedures).
Hope this helps.
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Have you tried cleaning the paper feed roller(s)? Either soap & water OR isopropyl alchohol with a cotton ball will do, just make sure the rollers are dry before trying to print again, otherwise damage to imaging unit (drum/toner unit) could occurr. If the printer doesn't feed in the first place, the printer thinks it has a jammed paper, thus opening paper tray and front cover resets misfeed/ jam condition. Let me know your progress....Tim
Reinstalling the printer is related the Software.
If the paper gets physically jammed than its the driver setting issue or hardware issue.
Check if two sheets get jammed or only one sheet.
If it is two sheets than printer is picking up multiple sheets and paper gets jammed.
If the printer is jamming a single sheet than remove the Tray and look there is rubber roller inside if there are marks or lines on that rubber roller or if the roller roller is worn out than that rubber roller called as paper pickup roller need to be replaced.
If that looks fine than try to priny using manual feed and if the problem persists from manual feed too than try another toner cartridge
If the problem is not from Manual feed Tray that Replace the main Tray with known good Tray and check if the issue resolved.
Answer: Fixing a printer paper jam
When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.
1.Turn off the printer. 2.Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.* 3.Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.* 4.Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.* 5.Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and we suggest contacting the printer manufacturer for additional assistance and/or repair. * To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.
Preventing a printer paper jam
As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer. However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring.
•If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled. •Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams. •Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer. •Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper. •Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.
I just bought the 5860 and have this issue right out of the gates. I discovered that the back lid causes the paper jam when using the bottom tray while examing with a flash light during a print job. I dislodged the back plate/lid (same lid you remove to pull paper jam out) out about 10mm and fastened the lid loosely to the back with a piece of tape on each side. The paper from the bottom tray does not slam against the back of the printer any more, thus more freedom of movement and no jams. Just successfully printed an 80 page document. You shouldn't have to do this with a new printer but I got it so cheap with all the rebates that I'm going to keep it and live with this fix. To sum up, the problem is a design flaw where the removable back plate is snapped in too tightly and contacts the bottom tray paper roller (& paper) during a print cycle. To fix you need to clear the path by pulling the back lid out slightly and taping each side with scotch tape to 'suspend'the back plate out about 10mm.