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The pole is stuck won't detach from the head of the vaccum, and the pole won't extend anymore

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Please say which type of vac? assume upright ? with a flx hose and attachments for vac of stairs or hard access areas are u saying the flex hose with the pole iside it stows at rear of vac and unclips extends pole from flex hose?? which part is stuck ?

Posted on Oct 19, 2008


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I have a Dyson Animal DC28 and the wand won't pull out. This has just happened out of the blue - I was using it with no trouble up to now. I pull up and it just gets stuck. Any help would be...

Hi there,

I'm sorry to hear you're having difficulties with your DC28 Animal. From what you've described, it sounds as though the hose may have been twisted the last time you replaced the wand on the machine. This is easy to resolve by following these steps:
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You should now be able to pull the wand out to it's fullest extent, removing it from the cleaner. Once you've done this, simply reattach the lower end of the hose to the cleaner.

If you have any further questions, or if you'd prefer someone to talk you through this process, you can call us free on 1866MYDYSON.

Kind regards,

Dyson Online Customer Support

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The check bag light comes on and vaccum quits but bag is not full. We changed bang anyway but vaccum would not start.

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You can try turning the dial all the way to the large dot, then try to run the vacuum.
If it is the CVA, you'll need to take it to an authorized Aerus Electrolux store and have their service tech repair or replace the part. I recommend a service and clean of the vacuum at the same time. This will extend the life of the vacuum.

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I would first check down by the brush roll, take off the plate so you can get to the inlet to see if it stuck there, could be in the hose or the bag tube. Could be that it damaged the motor fan, you have to remove the motor to check it. If You had listed the model number, it would have been alot of help.

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