Question about OKI C9500dxn Led Printer

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Error Code:380 the printer is saying open side cover error code 380 but I have looked in the side taken out the paper tray and looked in there and also taken out the colour cartridges and fuser cartridge out but to no avail. Not sure what to try next.

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Try to force a sheet into the feeder in order to clean and possible remove any piece of sheet. I had the same problem error 380: paper jam in oki 5300, but this time it said to open the front cover...

Posted on Oct 07, 2009

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OKI's advice is as follows- Check to see if there is any paper jammed in the tray, if not then examine the tray for damage, if not then replace the tray. I'm not convinced that this advice is enough. Does the error occur at power on or when you try to print?

Posted on Jun 25, 2006

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1 Answer

Prints one page double sided, then goes to error light and stops printing


what is the error ?
does it says Paper jam, Open the print cover and remove paper jam..

If this the error repeating then make sure,

1. u r not overfilling the paper tray
2. put the printer on a hard surface (not on a half out surface)
3. from now on be gentle with the paper tray.
4. unplug the printer everytime u r done or atleast overnight.

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OKI C5100 printer repeated jams. Usually flashing the code of "380: paper jam" as the message.


I too kept getting the front cover paper jam despite followings Oki's paper jam removal instructions and blowing out the printer with compressed air.
In my case, the paper drawer was the problem.  When you pull out the drawer there is a spring loaded piece of white plastic at the very front of the drawer.  In the center of that is a gray rubber strip.  That strip had come loose in the center and bowed out, preventing paper from exiting the paper drawer.  I manually removed the strip, clipped off a little piece from one end so that it fit back in the recessed cavity on the white plastic piece and glued it back down.
This should be applicable to all Oki c5xxx color LED printers.

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