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Can't install printer - Computers & Internet

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  • Anonymous Oct 19, 2008

    Thanks for your fast response!
    The problem isn't with my printer (Epson C88) which works just fine, but it is with the PrintMaster Platinum 18 program. I try to print my project andit tells me I have to install the printer andasks me if I want to. I click on "Yes" and then nothing happens. Even the "Help" part of the program doesn't work.
    I've uninstalled/reinstalled the program several times to no avail.
    Program worked like a charm on my XP computer but gives me problems on my Vista Home Premium (64-bit) computer.
    Microsoft says it is compatable with Vista 64-bit . . . I think otherwise.


  • willfrost Oct 19, 2008

    The problem isn't with my printer, it's with the PrintMaster Platinum 18. It keeps telling me I have to install the printer, but when I click on the "Yes" button, nothing happens. The "Help" features don't work either.
    I'm using Vista Home Premium (64-bit) which is supposed to be compatable . . . at least according to Microsoft.
    Worked fine on my XP machine, but not on the Vista.

    I have uninstalled/reinstalled several times directly from the DVD to no avail.
    I'm guessing the program has become corrupted somehow.


  • willfrost Nov 14, 2008

    I am using an Epson Stylus C88 printer with the Vista drivber installed. My OS is Vista 64-bit and, according to Microsoft is fully compatablewith PrintMaster Platinum 18.
    The PrintMaster program came as a DVD, not a dwonload.
    Broderbund's website is no help whatsoever - they don't even have Platinum 18 listed for any of the FAQs or anything else except ordering the product.


  • A Womans Computer Man
    A Womans Computer Man May 11, 2010

    got a name for that printer?

  • baz cargo May 11, 2010

    hi willfrost
    just need to know a few things.
    what brand and model number is the printer ?
    what operating system are you using ?
    is your printer working ?
    have you checked to see if the printer is compatible with your operating system ?
    does your computer recognise there is something there, but wont instal it ?
    do you have the drivers ? ( usually on a cd )
    is there an error message ?
    is there anything you have noticed that might give a pointer in the general direction of the problem ?
    can you give a concise description of your attempt to instal the printer so far ?
    i have some sympathy with you having wrestled with something similar just recently. i can only try to help.
    baz cargo

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Go to the printmaster website and download updated software for your operating system. unplug your printer from computer and delete all of the older software. re-install but do not plug in printer until instructed

Posted on Oct 19, 2008

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addprinter_1.gif
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addprinter_2.gif
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addprinter_3.gif
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addprinter_4.gif
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addprinter_5.gif
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addprinter_6.gif
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addprinter_7.gif
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addprinter_8.gif
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