Question about Dell 5100cn Laser Printer
This sounds like a typical Developer Drive failure. The Developer Drive for color is different that the black developer drive. This is why black can print fine, but colors are faint or non existant. see below,a recent bullitin about this exact issue from Dell. ( the ROS, is the printhead, and is located behind the 4 developers.
Print Quality Issue
1. Problem: - Color images are extremely faint or not produced, but black images are produced without any problem.
Resolution: - Replace Developer drive assembly (H6702) and clean ROS Window/Glass.
If you chose to persue this repair, you can probably find a replacement developer drive by doing either a google search for the part number listed ( H6702 ) or an ebay search for the same. We can also provide you with removal and replacement instructions.
Posted on Oct 30, 2008
The Black Developer is probably the issue (Part #: M6091)
Posted on Apr 17, 2012
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Posted on Jan 02, 2017
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