Question about Dell 5100cn Laser Printer

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Color Faded I have a Dell 5100cn printer and have been using Dell compatable color and black cartridges with great results. The supplier changed the cartridges recently and when I added Cyan and Magenta a couple of days ago all of the colors are super faded and streaky. Black prints fine but colors do not.

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  • PCrich Dec 06, 2008

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This sounds like a typical Developer Drive failure. The Developer Drive for color is different that the black developer drive. This is why black can print fine, but colors are faint or non existant. see below,a recent bullitin about this exact issue from Dell. ( the ROS, is the printhead, and is located behind the 4 developers.

5100cn Printer
Print Quality Issue
1. Problem: - Color images are extremely faint or not produced, but black images are produced without any problem.
Resolution: - Replace Developer drive assembly (H6702) and clean ROS Window/Glass.
If you chose to persue this repair, you can probably find a replacement developer drive by doing either a google search for the part number listed ( H6702 ) or an ebay search for the same. We can also provide you with removal and replacement instructions.

Good Luck

Posted on Oct 30, 2008

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The Black Developer is probably the issue (Part #: M6091)

Posted on Apr 17, 2012

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