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I dont know about the playlist. But if the Sansa LION battery goes too low it shuts down. When you plug it into your computer to charge the player, It usually powers up so the computer can detect the hardware being plugged into the USB port and provide power for charge. You need to plug in the USB cable from the player to the PC and perform a system reset - Press and hold for 20 seconds the power on button and the play button (>||). this should work you may try it on your wifes player?
You can try dragging the playlist into the folder that you open up when you connect the player and then you want to drag and drop music. Then drag the folder and drop into the music folder which means you are copying from the player to another folder on the player. This manages to solve the problem of the player re-arranging files alphabetically and may help your playlist issues.
The Vista compatible software may work different, but I have mine set to Repeat OFF, and I have no problem with playlist play. Is it possible that the songs that you put on your playlist are in the wrong format? If they were streaming files, or DRM-encrypted WMA's, there may be issues with playback. Convert the songs in your playlists to mp3 format ON THE COMPUTER, and then delete the playlists that are not working OFF YOUR SANSA. And then re-add the playlists to your Sansa.
There is another way but that is called Favorites. First go to settings on the player and enable advance then go to one of your songs and press the select button then it will give you an option that says add to favorites? choose the check mark to add that songs to your playlist. Also there is a way to add playlist using windows media player. The steps given would be for windows media player 10. First click on the Library Tab thecn click on the arrow for the Now Playing List choose New List then Playlist, now add songs to your newly created playlist by dragging them to the drag items here window after you have choosen all the songs you like click on Now Playing List and choose Save Playlist As.. After saving the playlist change the settings of the player to Autodetect and connect the player to the computer. Now wait for it to be detected by the computer and click on SYNC tab on the windows media player software. There are two windows the left is where you will choose the playlist the right your mp3 player. Choose the playlist that you have created and click on START SYNC now it will be transferring the playlist to your mp3 player just go to Music then Playlist. Hope this helps :D
You need to do the following steps:
1. While the song is playing, press and hold the joystick button. A screen will pop up.
2. Select 'Favorite (+)'. Once you do this, you should be able to see the song in your 'Favorites' folder.