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You can cheque the remote if you have a Medium wave portable radio. MW range 550 kHz to 1600 kHz..
Tune the radio towards the 550 kHz side. Now take the remote near the radio and start pressing the keys. You will hear a whizling sound. This shows remote is functioning. No sound! check the remote battery compartment. May be the leaked battery acid would have spoilt the remote circuit PCB.
If you can dismantle the remote, you can wash the printed circuit board in running water several times. Dry with air dryer and give a try. Good Luck!
I think that this can be a parental control key. if you don't have the key , you can find in owner manual the key which you can use . and if you don't have this manual you can probably try any combinations from 0000 to 9999. And after all call the company and they will help you .
I had no luck finding a free manual - these guys have a download for the owners manual and the service manual - about $16 each if that's any use;
Hope this helps, if not please ask again :)