Question about SanDisk Sansa E280 MP3 Player
I have a Sansa e280 and a Rhapsody account (had both for a year now with few problems). However, starting today, whenever I try to move a downloaded file from My Library to my Sansa, I get an error message that "A problem has occurred in obtaining the device's certificate." NOTE: this problem does NOT occur when I transfer non-subscription
files to my Sansa - only ones that I have downloaded from Rhapsody. In addition, within the Sansa itself, when I go into the Settings menu, "Account" is completely whited out and I cannot click on it (this just started today: prior to this it was not whited out and I could look at it).
Rhapsody seems to recognize that I have an account for this Sansa, but Sansa does not seem to recognize that I have an account!! Please help.
Rhapsody's online support has given me nothing but useless tips:
- Solution 1: Correct the date and time setting on your computer and device. DONE
- Solution 2: Ensure your device is supported. DONE
- Solution 3: Try a different USB port. DONE
- Solution 4: Ensure you have updated device firmware. DONE
- Solution 5: Turn the device off, then restart it. DONE (like 80 million times)
- Solution 6: Update Windows Media Player. DONE
- Solution 7: Format the device. DONE (again, like 80 million times)
Here's the background:
Starting a few weeks ago, I was having some problems with my Sansa e280 and so I reformatted it. The problems continued, so I formatted it several different ways: 1) by clicking "format" on the Sansa itself, 2) by right-clicking on the Sansa device within My Computer, 3) by right-clicking on the Sansa device within Rhapsody. Eventually the orginal problems went away, but all of a sudden Settings > "Account" is completely whited out.
Whenever I connect my Sansa to Rhapsody, Rhapsody recognizes the device as my e280 and loads fine (My Library loads fine as well). The device is still authorized according to Rhapsody > My Account. In addition, I have right-clicked on the Sansa device within Rhapsody and clicked "License" --- no error message, I am not exactly sure what that does, but since it is telling me I have a "license" issue I figured I'd try it! I have also clicked on My Account > Update Track Licenses, so that's updated and no problem there.
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Posted on Jan 02, 2017
To get rid of that message, you need to connect your Sansa to your computer and open the Rhapsody software to "deauthorize" your Sansa (assuming that you're not going to be using the Rhapsody service). The following URL gives you two options on how to deauthorize your device (look at the bottom section of the page): http://home.real.com/product/help/chandler/en/instruction/auth_deauth_pd-textonly.htm
Posted on Jul 11, 2007
SOURCE: Firmware & Sansa m250
ok go to my music on the start menu then you should have all your music there just copy and paste to mp3 or mp4 u can do this by going to my computer and see the name of mp3 or it will say under local hadrive mass storage ddevice if you need any more help contact me at email@example.com good luck!!
Posted on Jan 01, 2008
SOURCE: San Disk E280 8gb MP3 Player
Do not use Rhapsody. See if you can get the downloaded songs from Rhapsody to Widows Media Player or another downloading program. If you need any help update the problem.
Posted on Feb 29, 2008
Here's the deal with WMA files - once your subscription expires (or really, the license on the WMA file expires) - you will have to renew your music service subscription or the song will no longer play on your device.
Use Mp3 format songs - they'll never give you this problem.
Posted on Sep 08, 2008
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