Question about SanDisk Sansa E280 MP3 Player

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Rhapsody/ Sansa e280 "A problem has occurred in obtaining the device's certificate"

I have a Sansa e280 and a Rhapsody account (had both for a year now with few problems). However, starting today, whenever I try to move a downloaded file from My Library to my Sansa, I get an error message that "A problem has occurred in obtaining the device's certificate." NOTE: this problem does NOT occur when I transfer non-subscription files to my Sansa - only ones that I have downloaded from Rhapsody. In addition, within the Sansa itself, when I go into the Settings menu, "Account" is completely whited out and I cannot click on it (this just started today: prior to this it was not whited out and I could look at it).

Rhapsody seems to recognize that I have an account for this Sansa, but Sansa does not seem to recognize that I have an account!! Please help.

Rhapsody's online support has given me nothing but useless tips:
- Solution 1: Correct the date and time setting on your computer and device. DONE
- Solution 2: Ensure your device is supported. DONE
- Solution 3: Try a different USB port. DONE
- Solution 4: Ensure you have updated device firmware. DONE
- Solution 5: Turn the device off, then restart it. DONE (like 80 million times)
- Solution 6: Update Windows Media Player. DONE
- Solution 7: Format the device. DONE (again, like 80 million times)


Here's the background:

Starting a few weeks ago, I was having some problems with my Sansa e280 and so I reformatted it. The problems continued, so I formatted it several different ways: 1) by clicking "format" on the Sansa itself, 2) by right-clicking on the Sansa device within My Computer, 3) by right-clicking on the Sansa device within Rhapsody. Eventually the orginal problems went away, but all of a sudden Settings > "Account" is completely whited out.

Whenever I connect my Sansa to Rhapsody, Rhapsody recognizes the device as my e280 and loads fine (My Library loads fine as well). The device is still authorized according to Rhapsody > My Account. In addition, I have right-clicked on the Sansa device within Rhapsody and clicked "License" --- no error message, I am not exactly sure what that does, but since it is telling me I have a "license" issue I figured I'd try it! I have also clicked on My Account > Update Track Licenses, so that's updated and no problem there.

Any thoughts?

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6 Suggested Answers

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Posted on Jan 02, 2017

SOURCE: "Synchronize to continue your subscription"

To get rid of that message, you need to connect your Sansa to your computer and open the Rhapsody software to "deauthorize" your Sansa (assuming that you're not going to be using the Rhapsody service). The following URL gives you two options on how to deauthorize your device (look at the bottom section of the page): http://home.real.com/product/help/chandler/en/instruction/auth_deauth_pd-textonly.htm

Posted on Jul 11, 2007

joelnerdy
  • 37 Answers

SOURCE: Firmware & Sansa m250

ok go to my music on the start menu then you should have all your music there just copy and paste to mp3 or mp4 u can do this by going to my computer and see the name of mp3 or it will say under local hadrive mass storage ddevice if you need any more help contact me at id.nightclub@hotmail.com good luck!!

Posted on Jan 01, 2008

  • 9 Answers

SOURCE: San Disk E280 8gb MP3 Player

Do not use Rhapsody. See if you can get the downloaded songs from Rhapsody to Widows Media Player or another downloading program. If you need any help update the problem.
Good Luck

Posted on Feb 29, 2008

ThaMp3Doctor
  • 8596 Answers

SOURCE: MP3 wont transfer

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

ThaMp3Doctor
  • 8596 Answers

SOURCE: Rhapsody Subscription

you MUST renew your Rhapsody subscription - that is the problem with WMA's - use an mp3-only service and you will never have this problem

Posted on Aug 14, 2008

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