Question about Creative Labs ZEN V Plus MP3 Player

2 Answers

Zen v plus - won't connect

I have a Zen V plus. The Zen software is on my pc. I have previously used Windows Media Player to manage my music from CD to computer and computer to my Zen. I recent;y tried to add music to my Zen and am able to copy a cd onto my pc but am unable to transfer this onto the Zen. Computer tells me that no device is connected eventhough it is connected ?? Please help!

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  • michael_crim Oct 20, 2008

    Zen V Plus is not recognized as "connected" on any USB port. Creative Sync Manager says "no player connected," even though it's plugged in and I got that Windows sound that you're supposed to get whenever you connect a device to a USB port. Nothing has changed on either my PC or my Zen since I last connected two weeks ago.

  • siavashac Nov 04, 2008

    My computer tells me to connect my player even though it is connected and the software is installed

  • Anonymous Nov 16, 2008

    same problem

  • smischmal Nov 17, 2008

    everything is hooked up on mine too but it wont recognize it! I did some digging and it seems that the somethings up with the driver. I even tried reinstalling the software that came with it but to no avail...

  • Anonymous Nov 19, 2008


  • Anonymous Nov 21, 2008

    Says player not connected even though the player is charging when plugged in.

  • Anonymous Dec 10, 2008

    same as everyone, zen is plugged in, i've used windows media 11 on it before on this computer, all software is installed, but it wont allow my device to connected to sync to and from the player.... someone help me out!!

  • Lizarda Dec 11, 2008

    Same I'm getting so frustrated and Yahoo Jukebox says you can't unlimited download anymore so I don't know how to get songs.....

  • ebaytrading Jan 10, 2009

    Pretty disappointing, I'm a fairly tech savvy person (a software engineer) yet can't figure out what's wrong. I bought a Creative Zen V Plus 4GB about 5 months ago and basically only did one mass transfer of mp3's. I believe there were some issues even then.

    Now, as with the rest of you, my mp3 player is not detected at all by my computer. If I remember correctly, when I purchased this mp3 player and transferred songs when I first bought it, even then only the Yahoo Jukebox correctly identified that the device was connected. Even then, I remember my Creative Zen Media explorer had issues.

    Now that Yahoo has stopped developing their Jukebox, there's a chance they simply stopped supporting this software and that we're stuck with a useless device.

  • dowty_john Feb 03, 2009

    i've had it working before, had to re-format/install xp, and now that windows media player 11 is back, it doesn't connect.. it's some file you uninstall that is auto-connecting to the player, taking up it's communication address line.. if i only remembered which one.. >.>

  • Anonymous Feb 06, 2009

    I know! I can't find any solutions! I have tried so hard online!

  • Anonymous Mar 15, 2009

    its a software malfunction and guess what? the only way to fix it is connecting your player and installing the software again, at last a solution! ohhhh wait..... can't to that... thanks Creative Labs!

  • amymorgan23 Apr 28, 2009

    Still not working
    Now after pressing delete on device manager, I can't even get the computer to stop popping "MTP device found, new hardware" up every few seconds. I can't fix anything, i'v tried reinstalling the software and restarting several times...what do i do?

  • can1043 Apr 28, 2009

    Amy, first, delete the creative which is on device manager, and then uninstall everything related to creative mp3 player. Restart your computer. After that, install the program again and plug in the cable. I guess, that will hep you.

  • can1043 Apr 28, 2009

    Amy, I think reinstalling windows media player will not help you. Are u sure that you installing everything on the creative cd? Did u use the cd that was in the box or you downloaded it from the internet? I guess you missed something. Please be sure that you installed everything that exactly related to your device. You can check the software from . Do not forget to install latest firmware.

  • amymorgan23 Apr 28, 2009

    I have installed EVERYTHING from the cd that came with the product a couple times, and even tried going back and repiaring the files. Also, I can't install the latest firmware because my play won't connect and in order to install you need to be connected. Thats my problem, I cannot get the pc to recognize that the zen is plugged in. I followed the begiining instucrtions and deleted the zen device and now only MTP device found pops up, i'm in more of a jam. I'v read it a couple times to try re-installing windows media 11 as it helps with the mtp files. It has drivers for mtp i believe. Right now i'm so lost =( its horrible, iv been at this all night

  • LILMZVOCALSZ May 16, 2009


  • amymorgan23 May 11, 2010

    didn't help, but thanks. right now i'm re-installin windows media player 11 to see if that helps. The zen will turn on when hooked up and battery will charge my the computer only flashes MTP device found

    then when i go to device manager i get it flashing between no drivers installed and code 10 error. None of the creative programs, sync manager or windows media will recognize t as being plugged in, just keep saying plug it in.



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I found the solution. When I connected my device to computer, it was unknown. I tried to reinstalled the software; however, the problem was still going on. To solve it;

1. Connect your device to your computer,
2. My computer, system properties, device manager
3. Find Creative zen which has attention icon
4. Click the Zen and then delete it
5. Plug out your device, and plug it again. That's all.


Posted on Mar 22, 2009

  • can1043 Apr 28, 2009

    Amy, first, delete the creative which is on device manager, and then uninstall everything related to creative mp3 player. Restart your computer. After that, install the program again and plug in the cable. I guess, that will hep you.


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I have a friend that had the same problem (with a different kind of mp3) I have the same kind and the same problem as u too. she held down hold(lock) then plugged it in, then held down the middle select button. that worked for her.... not for me though i lost my chord...T_T. try it and tell me what works

Posted on Apr 11, 2009


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1 Answer

I am trying to copy from audio disc to creative zen nothing happening

try using windows media player first, open media player and insert your cd then click on the rip tab and start the ripping after its finished take the music you just ripped from the windows media player library and drag it to the sync bar on the side once your sync list is complete click on sync your music should apper in you zen afterwards

Sep 22, 2009 | Creative Labs ZEN V Plus MP3 Player

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My zen V plus has stopped working after some computer problems

go to Creative webiste and download the software for the Zen, then restore your zen with new software.
Here is a link to the Creative website:

Jun 17, 2009 | Creative Labs ZEN V Plus MP3 Player

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Dont know how to put stuff on my ZEN V PLUS 4GB

if your zen comes with a video converter then slip into you r pc to install. for downloading music you would have to plug your zen into the pc go to windows media player or whatever you have and simply sync your music on to your zen.

Jun 01, 2009 | Creative Labs ZEN V Plus MP3 Player

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My Zen V Plus 2GB blanked music and wont re-download it!

C00D11D2 is a Windows error, not a Zen problem.
If you want to try one more thing on the computer, look at this link:

As a first try though, I think it sounds like there is a library issue on the player itself. Try a hard reset (push an opened-out paperclip into the reset hole on the side). This should then mean that the player re-builds the library of existing files when you next turn it on.

May 26, 2009 | Creative Labs ZEN V Plus MP3 Player

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Transfrering mucisc CD to ZEN via windows XP

It should use the same software to transfer music, but you may need to update the software to handle the new players firmware. If you are trying to use the old software from the old Zen, it may have some issues with the new player. The software for the newer Zen players is a bit different than older versions.
Does it give you problems ripping CDs or is it not transferring the tracks?
You may want to use Windows Media Player or another software to rip the CDs into mp3 format (I recommend that over other formats because WMA and mp4 are really hardcore with licensing and copying files to other computers.) and then transfer them using the Creative software or another media manager like WMP or Notmad Explorer or one of the many others out there.

If you have any other questions, let me know. I have worked with Creative players a lot over the years.


Dec 30, 2008 | Creative Labs Zen Digital Media Player

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Downloading playlist from non-internet connected computer

Yes, but you also need to load the ZEN software onto her computer so that you can add music to the player. You can load the playlist several ways, using Yahoo music, Windows Media Player, or using the Zen Media Explorer.

Mar 22, 2008 | Creative Labs ZEN V Plus MP3 Player

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My creative zen v plus is not detected by my pc when connected its screen has reddish lines neither it is shutting down nor it is working

Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option

This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

Jan 05, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recognising my Zen

  • connect the device to your PC.
  • Open Device manager (Right click on My Computer, select Manage, open Device manager)
  • Locate the MP3 player in the list
  • Right Click on the device and click Uninstall driver
  • Disconnect the nomad
  • Restart
  • run the installation process
  • Connect the device
  • Good luck

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One PC recognizes my mp3 player, but my own PC doesn't

update the firmware on the zen and make sure you have media player 11

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