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RCA 25250 2-line DECT 2.0 NEW CALL counter not working. Ever heard of this problem? Phone's only been around since May 2008. Stores that carry the phone have only returned units. Kinda makes ya wonder . . .

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  • macke004 Dec 19, 2008

    Sorry, I already called tech support. They told me they never heard of this problem. I bought four phones. Returned all 4. Needless to say I could tell (after opening them) that 3 of 4 phones had previously been returned. Probably due to the same problem. Maybe a "revB" will arrive on the market in 2009 and fix the software issue?

  • Anonymous Jan 08, 2009

    Keeps indicating an incoming 'Unknown Call' every 30-seconds, but no call is actually there. Very frustrating!

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Just bought my unit and handsets. Same issue. No resolution yet. Will call the Thomson tech support to see if they can help.

Posted on Dec 18, 2008

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If you recently had work done on the phone line, check for any wires that are loose. When we got our phone line upgraded to fiber optics, one of the telephone jack lines didn't get connected to the terminal in the new box. We found the wire behind the vinyl siding and got signal as soon as the wire was reconnected.)
If you have a dial tone at the box and no wires are obviously disconnected, you'll need to trace the wires inside to find a broken connection. If one jack worked for Line 2 and another didn't, check inside the wall plate. There are two wall-plate styles. The ones with a keystone jack needs the conductor wires pushed down into the correct slots. A punch-down tool is available from most hardware stores in the wiring section. The screw terminal type requires the individual wires to be stripped and then secured. The correct terminal positions are shown here: http://www.lanshack.com/wire_phone_jack.aspx . Otherwise, you need to trace the wires in the walls to find the break in the continuity. Your phone company will do this for you for a fee. If you have a line filter inside, try replacing it.

I hope this helps.
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(I've called the phone company several times when we lost one line. Mice and lightning damage to the filter have both been culprits.)

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thank u rate me

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