Question about Creative Labs Zen Digital Media Player

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My Zen plays music but has a blank screen?

My mp3 player turns on it plays my music but it comes out as a blank screen? its just white?

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This is what you call the WSOD or the White Screen Of Doom. Is it still under warranty? If yes, go and have it returned or RMAd. Or you can try to download the Recovery Tool found here

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Goodluck!

Posted on Oct 23, 2008

  • KittehChan Nov 18, 2010

    Just reset it.

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I've had my current Zen for over two years. The first one I got developed the white screen its first week. I live in Italy, and they don't do exchanges here- they sent it to be repaired...in England!! Six weeks later it came back marked "unable to fix". So the shop gave me a new one, and as soon as I started it up I realized the first one had been previously owned (stuff had been organized or deleted.) After a few months of perfect performance, my new Zen got a white screen after I had left it in a hot car. So I took a chance and POPPED IT IN THE FRIDGE!! Worked like a charm. I assume it's an overheating problem, and it happens more often these days, Uusually for no reason) but every time I pop it into the fridge or onto a cold windowsill for a few minutes, it's back to normal. Not a convenient solution, but it works!

Posted on Feb 25, 2010

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1 Answer

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Please, watch this video which explains how to solve the white screen for your mp3 player:


http://www.youtube.com/watch?v=a8g0sh7pc54


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http://www.youtube.com/watch?v=a8g0sh7pc54
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