Question about HP Photosmart 3310 Printer

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Carriage Jam Open door. clear carriage jam and then press ok to continue

I had a paper jam and cleared out all of the parts of the paper that are visible. Now I received this error. What do I do?

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  • 3 more comments 
  • eirikurorri Nov 09, 2008

    I have the same problem. No visible paper but still I get the error message.

  • Anonymous Apr 12, 2009

    I cleared the paper jam but the little screen continues to tell me of the paper jam. Also it is not possible to turn off the printer .

  • glendeningsu Apr 30, 2009

    First I had a paper jam...I cleared that out via back door but it continued to say I had a paper jam...now it will not shut down

    can any one help me please


  • glendeningsu May 11, 2010

    I read English but what yi have written is not clear at all what do you mean clear all hp icon then sof to start etc etc...

    pleae be more detailed step bu step


  • glendeningsu May 11, 2010

    I do not understand what this person said is it a joke??

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  • 174 Answers

Hi..

To get rid of this problem you need to delete all the hp icon from printers and faxes.
then go to start--run--regedit--hkey local machine--system--current control set--enum--usb and delete the hp keys starting with vid_003 and vid_000 ,once done try connecting the usb cable...a new icon will be generated and issue will get resolved.

Regards,
Amit
senior tech,HP

Posted on Nov 24, 2008

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Posted on Jan 02, 2017

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1 Answer

How do i clear a carriage jame an ,sg find nothing wrong


Click the link below to go to the hp printer support page for your printer paper jam. Pay special attention to the rear door , as many people miss that detail when clearing paper jams.Also , you can click on the troubleshooting link at the top of that page, followed by "solve a problem " in the drop down box to get answers for other problems,

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Try checking the paper trays, open all the doors and close them.

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I have a Epson stylus CX9400fax a piece of paper is jammed way inside the machine, I can't even see it to try and get it out! I've tried turing the machine on/off numerous time (still not expelling the...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

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Stylus CX9400 Photo Printer: paper jammed inside printer...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

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My hp photosmart printer is saying Error carriage jam, open dorr clear carriage jam and then press Ok to continue. Which door should I open and how do I clear the carriage jam? Linda


Without any paper in the machine I would try powering off and powering on. Lifting the scanner lid will clear so the carrige goes back to the correct side of the printer. Even rebooting the printer and loading the software will sometimes cause the carriage to go back to where it was supposed to be.

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Carriage jam error


The Jam error is most likely cause by one or more of the sensor flags these are the plastic usually black things hanging along the paper path. One of those are either stuck or broken. Check the path and look for those items.

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How do I get fix a "carriage jam"?


I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

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