Question about HP Photosmart 3310 Printer

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Carriage Jam Open door. clear carriage jam and then press ok to continue

I had a paper jam and cleared out all of the parts of the paper that are visible. Now I received this error. What do I do?

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  • 3 more comments 
  • eirikurorri Nov 09, 2008

    I have the same problem. No visible paper but still I get the error message.

  • Anonymous Apr 12, 2009

    I cleared the paper jam but the little screen continues to tell me of the paper jam. Also it is not possible to turn off the printer .

  • glendeningsu Apr 30, 2009

    First I had a paper jam...I cleared that out via back door but it continued to say I had a paper jam...now it will not shut down

    can any one help me please


  • glendeningsu May 11, 2010

    I read English but what yi have written is not clear at all what do you mean clear all hp icon then sof to start etc etc...

    pleae be more detailed step bu step


  • glendeningsu May 11, 2010

    I do not understand what this person said is it a joke??

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  • 174 Answers

Hi..

To get rid of this problem you need to delete all the hp icon from printers and faxes.
then go to start--run--regedit--hkey local machine--system--current control set--enum--usb and delete the hp keys starting with vid_003 and vid_000 ,once done try connecting the usb cable...a new icon will be generated and issue will get resolved.

Regards,
Amit
senior tech,HP

Posted on Nov 24, 2008

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Posted on Jan 02, 2017

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1 Answer

Had paper jam which have cleared. Getting support code 6001 saying turn off and restart which we have done but still keeps coming up with same error


The 6001 error is a generic internal error code. Unfortunately, it could mean one of many things. To resolve the 6001 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (in the back).

3. Gently pull jammed paper out, if any.

3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.

3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

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Check the inside of the machine, and try unplugging the power cord for ten minutes first.

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To clear the error message Paper Jam after you removed the jammed paper, open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.

Refer the below link for the steps to remove any ripped paper remaining inside your Brother machine:

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My paper keep getting jam and will not go into print


  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.
  3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.
  4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.
  5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persists and you see no paper that is stuck in the printer it

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I have the following error message:


SOMETHING MOST LIKELY FELL DOWN IN BACK PAPER PATH OR TORN PAPER THAT HAS PAPER SENSOR STUCK. HARD TO SEE SOMETIMES. MIGHT WHAT TO TURN MACH UPSIDE DOWN AND SHAKE BE VERY CAREFULL

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How do I clear a paper jam?


hi,
follow these steps:-
  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
  3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
  4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
  5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and i suggest contacting theprinter manufacturerfor additional assistance and/or repair.
Thanks!

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Paper jam in my new Lexmark x2600 inkjet printer


Hi there,

Here's how to clear printer paper jam.

  1. Pull the paper out if it is visible. If not, then open the top of the printer so that the jammed piece of paper is visible.
  2. Grasp the paper and pull gently but firmly. If the paper continues to jam in the printer, inspect the rollers to ensure that they are grabbing the paper and pulling it along the paper path properly.
  3. Check the paper path for any obstructions, and clear if found. Also, inspect the other parts that the paper travels through, to ensure that they are not dirty or gummy. If any dirt or other debris is found, clean the parts and try again.
  4. Close the top of the printer.
  5. Place the printer back online. Try the print job again.
Just let me know for further assistant.

pincer

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If you are getting a 'carriage jam' error as soon as you turn on your Epson printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Fix 'Carriage Jam' : Open Door, clear carriage jam,
and then press OK to continue' error message
Turn off the printer and open it to see where the paper is stuck.
Manually move the carriage toward the opposite side.
Check the paper path and remove any piece of paper or any other object that is stuck in the path.
Reconnect the power cord and turn on the printer.
http://www.fixya.com/support/t5192341-epson_photo_1400_paper_feed_ink

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