Question about Acer Aspire 3690-2196 Notebook
When it was recovered and returned to me it now has windows xp, viruses I cant get rid of.. and I have none of my disks HELP??!!!???
Computers often have a label from MicroSoft with the serial number of the installed OS. Both laptops I bought over the years had the sticker applied, one in the back, the other underneath.
If you contact MS with that number (it could also be listed on a recovery disk supplied with the laptop when new), they will provide you with a replacement disk for some nominal fee; it used to be $10.
You might also try emailing Acer to see if they can (or will) provide you with a recovery disk set as long as you can prove ownership of the PC.
On the viruses (virii?), since you need to reinstall the OS, once i had the needed CDs in hand, I would format the drive before re-installing.
Posted on Oct 19, 2008
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Posted on Jan 02, 2017
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