Question about Acer Aspire 3690-2196 Notebook

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My lap top was stolen

When it was recovered and returned to me it now has windows xp, viruses I cant get rid of.. and I have none of my disks HELP??!!!???

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Computers often have a label from MicroSoft with the serial number of the installed OS. Both laptops I bought over the years had the sticker applied, one in the back, the other underneath.  If you contact MS with that number (it could also be listed on a recovery disk supplied with the laptop when new), they will provide you with a replacement disk for some nominal fee; it used to be $10.
You might also try emailing Acer to see if they can (or will) provide you with a recovery disk set as long as you can prove ownership of the PC.
On the viruses (virii?), since you need to reinstall the OS, once i had the needed CDs in hand, I would format the drive before re-installing.     

Posted on Oct 19, 2008

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Posted on Jan 02, 2017

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I cant install any programs on my lap top keep getting cant find environment option.i cant open any program as the admin section not opening.im new at this and dont know what to do as i try to reinst


Your question leaves quite a lot of possibilities open.
I would google Avira. Go to their official web site. Drill down to utilities and download the avira rescue iso. After downloading, burn the iso to a cd. Then reboot your system to boot from the cd. Avira runs a non windows operating system so windows viruses cannot affect it. Try to have the internet connected by hard wire, not wifi.

His should get rid of nasties that may be your problem. Hope this works.

Sep 19, 2014 | Computers & Internet

1 Answer

Cant remember password for lap top how do I use command prompt to open laptop without password


magooster857,
You cannot use a command prompt to find the password of your computer.If you made a recovery disk from within Windows you can boot to it to recover your password. You will need to purchase software online to recover your password or reinstall Windows.

Thank You,
Dell-Jesse L
Dell Social Media and Communities

Apr 10, 2013 | Dell Inspiron 1420 Laptop

1 Answer

When i start my pc today, i had stop 0x0000007b (0xf9e48528 0xc0000034 0x00000000 0x00000000) i try with chkdsk /r end fixboot but no result.


When you start your computer, you may receive one of the following error messages:
  • STOP: 0x0000007B (parameter1, parameter2, parameter3, parameter4)
    INACCESSIBLE_BOOT_DEVICE
  • Setup has encountered a fatal error that prevents it from continuing.

    Contact your product support representative for assistance. The following status will assist them in diagnosing the problem.

    (0x4, 0x1, 0, 0)

    Setup cannot continue. Power down or reboot your computer now.
You may also receive a "Stop 0x0000007B" error message during Windows XP Setup when the Setup program restarts during the installation process. When you receive a Stop error while the Setup program is running, you receive the second error message. To troubleshoot this issue, read the following four sections to determine if any one of the issues applies to you. If none of the issues apply to you, use the following general troubleshooting steps at the end of the article. uparrow.gifBack to the top Boot-Sector Viruses You may receive a "Stop 0x0000007B" error message if your computer is infected with a boot-sector virus. If the problem is intermittent and you can start Windows, check your computer for viruses. If you find a virus, also check any floppy disks for viruses before you use them again.

For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base: 49500 List of Antivirus Software Vendors Note You may have to use more than one brand of virus-detection software to detect and remove various viruses.

Important If your computer has been infected, it may be open to additional forms of attack. We recommend that you rebuild infected Internet-facing servers by following the guidelines that are published on the CERT Web site. Internet-facing servers are servers that function without a firewall or other protection. It is also a good idea to rebuild any other computers that are at risk because of their proximity to infected computers before you put them back in service.

If a virus has infected your Windows XP-based computer and a virus-detection program cannot remove the virus and repair the system, you must repartition and format your hard disk and reinstall Windows XP. For additional information about partitioning and formatting a hard disk with Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 313348 How to partition and format a hard disk in Windows XP For more information about how to help protect the boot sector from viruses in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 122221 How to protect boot sector from viruses in Windows uparrow.gifBack to the top Device Driver IssuesYou may receive a "Stop 0x0000007B" error message in the following scenarios:
  • A device driver that the computer boot controller needs is not configured to start during the startup process.
  • A device driver that the computer boot controller needs is corrupted.
  • Information in the Windows XP registry (information related to how the device drivers load during startup) is corrupted.
Windows XP requires a miniport driver to communicate with the hard disk controller that is used to start your computer. If Windows XP does not supply a device driver for your controller or if Windows XP is using a corrupted or incompatible driver, you must replace the driver with a valid copy that is compatible with your controller and Windows XP.

During the first phase of the Windows XP installation, Setup displays the following message at the bottom of the screen: Press F6 if you have to install a third-party SCSI or RAID driver. Press F6 and then follow the instructions to install a mass-storage device driver from your Original Equipment Manufacturer (OEM). For additional information about using F6 to load an OEM device driver to support, click the following article number to view the article in the Microsoft Knowledge Base: General Troubleshooting If none of the issues that have been described in this article apply to you, use the following general troubleshooting steps:
  1. If you receive one of these error messages while you are installing Windows XP, update the computer BIOS or obtain Windows XP drivers for your hard disk controller (from the manufacturer of your computer, system board, or hard disk controller), or do both. For information about how to update your computer's BIOS or obtain Windows XP drivers, contact your computer manufacturer. For additional information about the availability of drivers, see the Device Driver Issues section in this article.

    Note: If Windows NT 4.0 or Windows 2000 was installed previously on a mirrored boot partition, see the Other Issues section in this article.
  2. Use the Last Known Good Configuration feature. This may resolve the problem if you recently installed an incompatible device driver for your boot controller. For additional information about using the Last Known Good Configuration feature, click the following article number to view the article in the Microsoft Knowledge Base: 307852 How To start your computer by using the Last Known Good Configuration feature in Windows XP
  3. Use the Repair option with Windows XP Setup. For additional information about repairing Windows XP by using the Setup program, click the following article number to view the article in the Microsoft Knowledge Base: 315341 How to perform an in-place upgrade (reinstallation) of Windows XP
  4. Restore a registry backup. For additional information about restoring a registry backup, click the following article number to view the article in the Microsoft Knowledge Base: 307545 How to recover from a corrupted registry that prevents Windows XP from starting

May 18, 2011 | Computers & Internet

1 Answer

I cant recover files on my hard disk, it says it is currupt, maybe its because of a short brownout. my hard diksk is still working


Corrupt file is because infected by a virus,copying file not complete,or broken download. you can try miniPE to recover your file.miniPE is an amazing CD BOOTING.download and try it.

Aug 04, 2009 | Microsoft Windows® XP Professional Full...

1 Answer

Cant install any antivirus


If you have a virus which inhibits you from installing any virus software, you're in big trouble.
Try using an anti-vifus disk or CD/DVD made on a clean machine, by putting it in your CD/DVD drive, and running the scan and clean from there, to see if you can get rid of the virus.
Generally, this kind of virus will not allow you to remove it, and you will need to reformat your hard disk, then reinstall Windows from scratch.
Sorry to be the bearer of bad news.

Jun 20, 2009 | Microsoft Windows XP Professional With...

1 Answer

Don't know how to get my wireless adapter to pick up my Linksys


You are joking right ?

Windows Me is an 'upgrade' to windows 98se .. it has ZERO security .. even assuming you c an get a wireless card/dongle for it, if you connect that to the web and it will be infected with every virus / root kit / Trojan on the planet within minutes ... and will then go on to infect all your other machines in the same household.

If it has Me, chnaces are its Pentium 2, 128Mb RAM or less .. chuck it (or donate it to 3rd world recycle) = it's not worth having your Bank a/c, email, eBay, paypal log-in details stolen

Feb 05, 2009 | HP Computers & Internet

1 Answer

Hard disk help


Hi
I have Satellite A205-S5804
Im try to download wendows xp to my lap top
Iwas do it successful
But I cant find any driver for my lap top
Like vga –Ethernet- sound-display-wireless
Plz can u help me

Mar 12, 2008 | Toshiba Satellite A205-S4617 Notebook

1 Answer

Alarm


try reinstalling operating system due to virus attack some system files got unstable... so try reinstalling it u will get rid of it...

Feb 06, 2008 | Microsoft Windows XP Home Edition

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