Canon PowerShot A75 Digital Camera
Problem for Canon PowerShot A75 Digital Camera

Canon digital camera recall for defective image sensor




By Cal1 on Jun 19, 2006

" "
Readers should be aware that Canon (and possibly other camera manufacturers) have recently announced various recalls (with free repairs and prepaid shipping) for CCD problems.

Even if your camera is several years old and not in warranty, you might be entitled to a free repair. If you Canon camera has failed for any reason, or especially if it has image problems, check out the Canon website in your country.

In the USA, go to the Canon USA website, select your camera model, and click on the "Service" link.
Here is a direct link that worked in June 2006 (Enter it all on one line):

http://www.usa.canon.com/consumer/contro...

Or simply telephone Canon technical support (dial directory assistance) and ask about camera recalls.

You'll need your make, model, and serial number.

Same Problem

Nov 29, 2008

-   same problems as mentioned. Shutter does not open fully, PC does not recognize camera and distorted or no image. I'll call customer support Monday. Too bad I just bought the Pentax W60. -   randyc844

Nov 26, 2008

-   I had lines on the display and pictures.
Called Canon, they sent me pre-paid label.
No charge to repair.
They even fixes a broken mic issue and broken battery cover..
Total repair time 11 days including shipping.
They rocked
-   tom_31

Jul 27, 2008

-   camera lens cover does not fully close or open when camera is turned on or off-   cessna415

Jun 28, 2008

-   my computer won't recognize my camera.-   sherwhittemo

Jun 28, 2008

-   i've tried different cf cards. i've tried different batteries. -   sherwhittemo

Best Solution

posted on Jul 12, 2006
Helpful)

bmwrider

Rank: Wiz 
Rating: 84%, 1898 votes
"If you Canon camera has failed for any reason" ????????

Your camera must've failed because of a faulty CCD. If it failed for any other reason don't even bother trying. You will be charged full repair costs and if you refuse to pay for the return freight because you don't want the other faults fixed they will simply keep your camera.

Even if you do have a faulty CCD but also have a dent where you dropped it. That will wipe the CCD free repair. Believe me, I've sent over 40 different cameras away to be repaired due to CCD problems and if there's any sign of rough handling etc. kiss it goodbye.

You will also need warranty card and purchase receipt if you claim the faulty CCD scenario.
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Solution #2

posted on Nov 30, 2007
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
I just sent in my old SD110 which had the faulty CCD problem.

It had many scratches, a few nicks, and two dents from years of use as my backup/loaner camera with over 10k pictures taken.

Canon accepted it, said there would be no charge, and a week later they sent me a shiny new SD1000.

I didn't need the warranty card, receipt or anything else. I wrote a post about the entire process here.
http://www.paulstravelpictures.com/Canon-Powershot-CCD-Image-Sensor-Service-Notice/index.html

It was very easy and I did everything via email.

So don't be afraid, if your Canon shows a black/purple/distorted image, send it in and you'll probably get a newer model.

Solution #3

posted on Oct 27, 2009
Very Helpful)

laraa75

Rank: Apprentice 
Rating: 100%, 1 votes
Same problem (faulty CCD imager).....thank goodness I checked online for a solution. Camera is 5 years old & Canon fixed it for free, prepaid label & in 12 days! It appears I received my repaired camera back......

Thanks Canon for caring about your customers!

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Solution #4

posted on Aug 05, 2009
Very Helpful)

Chip_81

Rank: Apprentice 
Rating: 100%, 3 votes
Display went purple with lines then finally died this year, contacted Canon at the link below and they paid all shipping (both ways) in less than 10 days I have the camera back and working like new for $0.00, these guys care about their products and customers. If you have this issue contact them and they will handle it right.

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=221&modelid=9828
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3 people thought this was helpful

Solution #5

posted on Jan 18, 2008
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
It seems like there is a new product recall everyday. I am especially concerned about all the recalls on batteries, children's toys and household products. I set up a personal file that alerts me to all <a href="http://www.personafile.com/product-recalls.html">product recalls</a> and it sends me a timely notice when one of my products has been recalled.

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7 Other Users Have The Same Problem - Continued

Comment by Guest, posted on Jun 02, 2008

my camera still does not work, screen is blank when turned on.

Comment by Guest, posted on Dec 29, 2007

Image problems and does not respond to settings.

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