Question about Canon PowerShot A75 Digital Camera

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Canon digital camera recall for defective image sensor

Readers should be aware that Canon (and possibly other camera manufacturers) have recently announced various recalls (with free repairs and prepaid shipping) for CCD problems. Even if your camera is several years old and not in warranty, you might be entitled to a free repair. If you Canon camera has failed for any reason, or especially if it has image problems, check out the Canon website in your country. In the USA, go to the Canon USA website, select your camera model, and click on the "Service" link. Here is a direct link that worked in June 2006 (Enter it all on one line): http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=221&modelid=9828 Or simply telephone Canon technical support (dial directory assistance) and ask about camera recalls. You'll need your make, model, and serial number.

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  • Anonymous Dec 29, 2007

    Image problems and does not respond to settings.

  • Anonymous Jun 02, 2008

    my camera still does not work, screen is blank when turned on.

  • sherwhittemo Jun 28, 2008

    i've tried different cf cards. i've tried different batteries.

  • sherwhittemo Jun 28, 2008

    my computer won't recognize my camera.

  • cessna415 Jul 27, 2008

    camera lens cover does not fully close or open when camera is turned on or off

  • tom_31 Nov 26, 2008

    I had lines on the display and pictures.
    Called Canon, they sent me pre-paid label.
    No charge to repair.
    They even fixes a broken mic issue and broken battery cover..
    Total repair time 11 days including shipping.
    They rocked


  • randyc844 Nov 29, 2008

    same problems as mentioned. Shutter does not open fully, PC does not recognize camera and distorted or no image. I'll call customer support Monday. Too bad I just bought the Pentax W60.

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Display went purple with lines then finally died this year, contacted Canon at the link below and they paid all shipping (both ways) in less than 10 days I have the camera back and working like new for $0.00, these guys care about their products and customers. If you have this issue contact them and they will handle it right.

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=221&modelid=9828

Posted on Aug 05, 2009

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"If you Canon camera has failed for any reason" ???????? Your camera must've failed because of a faulty CCD. If it failed for any other reason don't even bother trying. You will be charged full repair costs and if you refuse to pay for the return freight because you don't want the other faults fixed they will simply keep your camera. Even if you do have a faulty CCD but also have a dent where you dropped it. That will wipe the CCD free repair. Believe me, I've sent over 40 different cameras away to be repaired due to CCD problems and if there's any sign of rough handling etc. kiss it goodbye. You will also need warranty card and purchase receipt if you claim the faulty CCD scenario.

Posted on Jul 12, 2006

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Same problem (faulty CCD imager).....thank goodness I checked online for a solution. Camera is 5 years old & Canon fixed it for free, prepaid label & in 12 days! It appears I received my repaired camera back......

Thanks Canon for caring about your customers!

Posted on Oct 27, 2009

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Great idea to post this. After doing some Google research, I contacted Canon about this problem on my A75 digital camera, explained how there were weird lines in the LCD and in the pictures that it took, and the company was very nice about arranging a repair for the problem. The sent me a box and free shipping for the camera and were able to fix it for free.

A few things I'll add for anyone looking to send their camera in under this warranty claim...

Make sure it is the faulty CCD sensor that is causing the problem. Two major things to look for are a black LCD screen with white/purple lines running across it and distorted pictures. If it is not the CCD sensor and these problems are not evident, Canon will probably not fix your camera for free.

Make sure your camera has been taken care of and doesn't look abused; if it looks beat up, I wouldn't bother sending it in if you are looking to get it fixed for free. There is a chance that Canon could tell you that it was just mishandled and dropped a few times, and then charge you the $90 for out-of-warranty repairs.

Posted on Feb 10, 2010

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I live in Vancouver, Canada. I bought my PowerShot A75 camera some time in 2006. In 2008, it started, every now and then, having a purple line on LCD and the picture. More flickers of white-purple-black became aparent later. in Dec. 2009, only 10% of pictures came right out of the camera, and in January 2010, it went all black and flickers.

Searching the web, I came to this page and contacted Canon Canada. They asked me to send the camera to Ontario for reparir. They asked me to pay for sending, and they cover for return cost.

I am now in the process of mailing it to Canon, and will update you on the result!

Posted on Mar 10, 2010

It seems like there is a new product recall everyday. I am especially concerned about all the recalls on batteries, children's toys and household products. I set up a personal file that alerts me to all <a rel='nofollow' href="http://www.personafile.com/product-recalls.html">product recalls</a> and it sends me a timely notice when one of my products has been recalled.

Posted on Jan 18, 2008

I just sent in my old SD110 which had the faulty CCD problem.

It had many scratches, a few nicks, and two dents from years of use as my backup/loaner camera with over 10k pictures taken.

Canon accepted it, said there would be no charge, and a week later they sent me a shiny new SD1000.

I didn't need the warranty card, receipt or anything else. I wrote a post about the entire process here.
http://www.paulstravelpictures.com/Canon-Powershot-CCD-Image-Sensor-Service-Notice/index.html

It was very easy and I did everything via email.

So don't be afraid, if your Canon shows a black/purple/distorted image, send it in and you'll probably get a newer model.

Posted on Nov 30, 2007

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DMC TZ3 lcd sceen ok on playback no image on shooting


Sounds like a possible bad CCD sensor.
This camera had ccd problems.
See this link:
http://www.merchantcircle.com/blogs/Darntoothysam.Digital.Camera.Repair.952-236-7243/2009/7/Digital-camera-defective-CCD-recall-Get-your-camera-fixed-FREE/301718
Call the factory for possible free repair.

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Horizontal lines on display and printed image


I suspect your camera has a defective CCD which is quite common for the A75.   Canon is aware of the problem and has issued a recall for affected cameras.  I have had mine repaired under this recall.  Here is a link with some pictures which show what the problem looks like.
http://www.imaging-resource.com/badccds.html
I hope this helps

Nov 28, 2008 | Canon PowerShot A75 Digital Camera

1 Answer

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this is the problem with ccd .its a manufacturing defect.canon replacing the ccd free of cost.contact canon

Apr 28, 2008 | Canon PowerShot A95 Digital Camera

3 Answers

Picture comes out purple stripewd


Hello!

Unfortunately it sounds like you have a bad CCD on your A75. You can try calling Canon to see if it is under the CCD recall. The recall is over, but Canon allegedly has still been accepting customer's cameras for the recall.

Good luck!

Nov 19, 2007 | Canon PowerShot A75 Digital Camera

1 Answer

Multic coloured screen


12b809f.jpgHere is what my pics look like. It was a progressive defect, some good pics, then these in between. Now they are all bad. I found this info below... even though the SP350 is not listed, I am going to call Olympus tomorrow. Good luck!

The camera takes blank images, or the image is distorted
  • There are a number of digital cameras models sold by Canon, Fuji, Konica-Minolta, Nikon, Olympus, Ricoh, and Sony (and possibly others) which use CCDs (image sensors) manufactured by Sony which have had a high rate of failure. Details can be found at http://www.imaging-resource.com/NEWS/1128958202.html
  • Most manufacturers will replace defective CCDs affected by this problem at no charge, regardless of warranty status. This service advisory (technically, it is not a "recall", since recalls are related to safety issues) only applies to certain models and certain serial number ranges.
  • If your camera exhibits the symptoms listed above, we recommend following the link or calling Olympus Customer Service at 800-622-6372. We do not replace the CCDs in Camedia or Digital Stylus models.

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Canon PowerShot S1 IS Digital Camera Problem


Defective ccd imager!! company will replace this ccd imager free of charge. Year 2002 up to 2005 released unit has a factory defect ccd imager. the company recalled those units and replaced with a stronger version of ccd imager ( they are still doing it). check it out.

Oct 10, 2007 | Canon PowerShot S1 IS Digital Camera

1 Answer

Lines and blurry pics


the ccd image sensor is the problem of your camera....is it need to be replace by canon service...cause that is a production defect...check the model of your camera to the canon costumer...maybe is the one of the recall product....

Aug 25, 2007 | Canon PowerShot A430 Digital Camera

4 Answers

Redness in images


Yep, sounds like it might be a defective CCD imager. And if so, Canon should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check the following two links for more info:
http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html
http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819
Applicable cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110

Jun 17, 2007 | Canon PowerShot A80 Digital Camera

6 Answers

No picture


In the first half of October, 2005, a number of digital camera and camcorder manufacturers issued service advisories involving a range of digital camera models (as well as some digital camcorders and PDAs that incorporate image sensors). In each case, the story was similar - CCD (image sensor) failures, particularly in conditions of high heat and humidity, led to cameras capturing images with either no picture at all, or with extreme distortion and severe purple or green color casts. An example of the latter symptom, courtesy of the Konica Minolta Europe website, can be seen further down this page. We first started hearing about this problem in late September and early October, 2005, with a significant increase in reader emails about it in the first week of October. The problem understandably caused considerable concern among our readers, with many wondering whether this was an ongoing problem that could affect current cameras. Initial service advisories by Sony, Canon, Fujifilm and Konica Minolta were soon followed by announcements by Nikon, Ricoh, and Olympus. Affected cameras were all manufactured between 2002 and 2004, the underlying problems have apparently been found and corrected, so no cameras currently on the market are affected. (We are assured by sources that new cameras purchased today will not be affected by this problem. See the "What caused this problem" section at the bottom of this document, for a more detailed discussion of possible causes.) We here at Imaging Resource did a little digging into the problem, and it appears that the problems trace to certain models of image sensor chips manufactured by Sony between 2002 and 2004. (Fujifilm has stated that they manufacture their own CCD chips, so it's not clear whether or not the problems with their cameras are in fact related to those of the other makers.) The problem can take any of several forms, but all involve severe color shifts and/or severe distortions of the image. The images below show two examples (courtesy of Konica Minolta) of what the problem might look like, if your camera falls prey to it. In the early stages of the problem, the camera may still capture recognizable images, but with a washed-out appearance and a strong magenta or green tint What products may be affected? Quite a number of products may develop this problem, including digital cameras, camcorders, and even PDAs (Personal Digital Assistants) that incorporate an image sensor. The following is a list of affected models by various manufacturers that we are presently aware of. We will update this list as new information becomes available. We recommend that you check the site regularly for this and other breaking news. Here are lists of the affected products, grouped by manufacturer: Canon Digital Cameras Camcorders PowerShot A60 PowerShot A70 PowerShot A75 PowerShot A300 PowerShot A310 PowerShot S230 Digital ELPH / Digital IXUS V3 / IXY D320 PowerShot SD100 Digital ELPH / Digital IXUS II / IXY Digital 30 PowerShot SD110 Digital ELPH / Digital IXUS IIs / IXY Digital 30a Additional digital cameras added in the fall of 2006 to the original service advisory by Canon include the following, all of which went on sale starting from 2002 to 2004, depending on the specific model: PowerShot A40 PowerShot A80 PowerShot A85 PowerShot A95 PowerShot S1 IS PowerShot S60 PowerShot S200 DIGITAL ELPH / DIGITAL IXUS V2 / IXY DIGITAL 200a PowerShot S330 DIGITAL ELPH / DIGITAL IXUS 330 / IXY DIGITAL 300a PowerShot S400 DIGITAL ELPH / DIGITAL IXUS 400 / IXY DIGITAL 400 PowerShot S410 DIGITAL ELPH / DIGITAL IXUS 430 / IXY DIGITAL 450 PowerShot S500 DIGITAL ELPH / DIGITAL IXUS 500 / IXY DIGITAL 500 (including White Limited version) MV600i MV630i MV650i MV700i MV730i MV750i MV5i MV5i MC MV6i MC ZR60 ZR65 MC ZR70 MC ZR80 ZR85 ZR90 Elura 40 MC Elura 50 According to the updated advisory, available on the company's US website (as well as other regional Canon websites), the additional eleven digital camera models shown above in red may now be eligible for free service regardless of warranty status, should any malfunction be caused by the CCD sensor. For repair instructions, visit the Canon USA support website. To read the specific service advisory for your model, use the pulldown menus to browse for your specific model, or simply type the model number into the box provided at the bottom of the page and click the "Search" button. The Canon support website holds no forms or other needed documents, so you can save yourself some time (if you live in the US or Puerto Rico) by just calling the Canon Customer Support line at 1-800-828-4040. Support hours are Monday-Friday 8am to 12 midnight, and Saturday from 10am-8pm. (All times EST.) Alternately, you can send email to: carecenter@cits.canon.com.

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Colored blurred view and pictures


Do these lines follow horizontal and vertical paths, or are they sweeping even curves? If the lines are curved then your LCD screen has gotten cracked and will have to be replaced. If the lines follow straight horizontal or vertical paths then it is most likely the connection between the screen and the control board or the wiring itself connecting to the LCD. If none of these describe what you are talking about it is possible that your imaging CCD has failed or its connection to the control board is faulty. If this is the case you would see a generally normal looking image except the colors would be all wrong, looking very much like a color film negative or missing certain tones entirely. David Millier Advance Camera Repair

Feb 26, 2007 | Canon PowerShot A75 Digital Camera

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