Question about Sony Grand WEGA KDF-42WE655 42" Rear Projection HDTV
I have pink spots on my screen. when you look at the surface of the screen, there are no scratches or any other type of damage. the pink spots appear on every channel and every mode (DVD, satellite, etc ) they are blotchy and all over the screen, and I am not sure but they seem to be getting worse. any ideas?
I just vacuumed out my 42 wega and it looks 100% better. Not for the faint of heart but it was free and only took me 2 hours.
Posted on Jun 03, 2008
Call (888) 649-7669, tell them you have spots, they'll give you a local shop number to call and they will replace your optical unit (Optical Drive) at no cost to you, end of story ^^
Posted on May 01, 2008
I have a 5 yr old Sony Grand Wega 42 projection also. It has developed a blue glow about 2 inches wide on the bottom of screen and a larger blue color on the lower right corner of screen. And when the set is turned off, they're a dozen blue dots appearing on the screen. I'ved changed the light bulb 1 yr ago and I was wondering if removing the bulb could I get to the area where the dust is located and vacuum of wipe it off! Any ideas, can't get any from sony! Picture quality is great otherwise. email@example.com
Posted on Dec 08, 2009
I think it's safe to say that we all have the same common problem with the pink spots. I too was told it would cost about $1200 with labor to replace the optical block. As a FREE solution, I would like to get in there myself and clean the optical block, lens, and mirror with a soft cloth to remove the dust. Does anyone know the proper instructions for removing the front panel to get in there? I have taken apart all of the screws on front, but it's not coming off, and I'm afraid that some wires are still connecting.
Posted on Aug 12, 2008
To JudiRoddis-your problem may be covered under the Sony updated warranty info. On their website they are offering to pay for replacement on units with the blue screen problem.
Posted on Dec 13, 2007
This tv is a piece of junk! I've had the optical box replaced once due to a blue haze and now it's doing it again with a giant blue spot on the screen and "stars" on the other side. I called Sony and they told me I am SOL. Don't buy Sony!
Posted on Oct 14, 2009
It's not worth the aggravation. I am going to trash the unit, inform others not to buy Sony, and buy a new TV from another manufacturer. you would expect after paying $2500.00 for a TV that you would at least get 10 years out of it. or at least customer service, which at Sony is nonexistent.
Posted on Dec 01, 2007
If you put the set on an unused input and darken the room. do the spots look like round snowballs? if so you have dust in the optics, a technician should be able to clean it..if there are jagged lines in the picture then the lcd screen is bad ant the optical block needs to be replaced..what is the exact model number of the set?
Posted on Nov 28, 2007
Sounds like you are describing a slight misconvergence. Go to the setup menu, select convergence and do a complete convergence setup. If this doesn't solve the problem you probably have a bad digital convergence box and will need a technician to replace it.
Posted on Jun 22, 2006
Sony does know about this issue and understand the problem. I called sony for tech help, and right away they told me it was the optical block. They offered to sell me a brand new Bravia LCD 46" for $225.00 plus tax and they will take care of shipping. I took their offer and will not look back. They know that this TV has ventilation issues and are trying to make it right by making the customer happy.
Posted on Jul 03, 2009
To every owning a rear projection tv some of you these color blotches this is very common first it is and it is not your fault.its is your fault for not reading maintenance manual then the company or the seller dont tell you that this is a high maintenance device there are filters and vents on these units thei need to be cleaned every week. a small amount of dust is enough for a melt down.lcd's are very sencetive to cold and heat this is liquid folks freeze and it will expand heat it it will do the same or dry up so when you throw the projection tv in the play room put someone in charge of cleaning the filters and vents and it you got these color problem its to late need to change the lcd's. i've done it its very easy find the part is not because those a-hole's the mfrg wont sell the parts so sorry for your lost. i have these projection
that i paid almost nothing i maintaine them and they work beautiful .if your's is in good condition and have one color problem find the same unit with other issues like no power and buy it cheap and have some tech guy change the lcd for you.if your in the boston area i might be able to help.
Posted on May 22, 2009
My 4 YO 50" $ 2,800 Wega is exibiting both spots AND the creeping blob. Called SONY support. They told me to unplug TV and replug . No good. They sent out a SONY repair guy. They now want $1,200 to fix this piece of junk!! I was refused a fix saying is too late. I am filing complaint with NY Attorney General and suggest all here do the same in their states. This is FRAUD. I can get a new 46" flatscreen for $1,600 with updated tech.
Posted on Jul 12, 2008
I bought my wega 42 in 2006, they tell me at sony its magnetic. Likely from the peakers. They are wrong. And no dealer, or shop I have contacted has said anything about replacing anything for free, the only thng that is availble for these units, is a software upgrade to fix a power problem.
Posted on May 17, 2008
Called sony @ (888) 649-7669. explained the problem, they told me there is an extanded warranty on optical blocks and they are aware of the issue and gave me a number to call and have someone come out and look at it...
Posted on May 01, 2008
I had the same problem. Went by the dealer I bought it from, explained the problem. He said its a common problem and that Sony extended the warranty on this part. He ordered the part and received it the next day, it took one day to repair. At no cost to me. I believe its called the optical light box. Picked the set up today and the picture is perfect.
Posted on Apr 11, 2008
I have a 42inch waga and it has a giant yellow spot and blue specs dotting the entire bottom of the screen..
what is going to be done about and how do we go about fixing i.. thx
Posted on Mar 16, 2008
We bought the extended warranty with our TV, the company came out and replaced the optic block and no more pink spots. Tech would not offer any info on my so many people have troubles, told me it was probably dust but would not happen again, why not? everyone has dust in their home and I dust quite freq.
When I called they told me it was a problem with Sony.
Posted on Jan 10, 2008
How bought dust on lcd projecting it bigger I have exact same problem and am looking for fix im shure its dust!
Posted on Aug 29, 2007
NO remedy....many WEGA owners have this SAME problem...do not take my word...google "Pink Spots Sony WEGA" PINK SPOTS ARE FROM DUST COLLECTING INSIDE THE SCREEN Not covered under warranty either...Sony claims that is an enviornmental issue. We all all SOL sorry to say...plus Sony denies receiving simular complaints...seems we call Sony they just don't document or are being untruthful. FYI...I live large in upscale clean home. In my opinion...this is NOT NORMAL for a 2000.00 Projection TV.
Posted on Nov 24, 2006
If its a LCD screen you may have liquid inbetween the layers of the screen. Thats only a possibility if you had the unit near some kind of water or windex mayhave gotten in it. Only way to get rid of it is to leave it in a warm place for a long time. or take it apart and dry it.
Posted on Sep 14, 2007
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 26, 2010 | Sony Grand WEGA KF-42SX300 42" LCD TV
Oct 16, 2009 | Sony (XL-2400) Projector Lamp for...
Jan 10, 2009 | Sony Grand WEGA KDF-42WE655 42" Rear...
Jan 03, 2009 | Sony Grand WEGA KDF-42WE655 42" Rear...
Nov 27, 2008 | Sony Grand WEGA KDF-50WE655 50" Rear...
Aug 08, 2008 | Sony Grand WEGA KF50WE610 50" Rear...
Apr 21, 2008 | Sony Grand WEGA KF60WE610 60" Rear...
11,557 people viewed this question
Usually answered in minutes!