Question about Sony DVP-CX985V Multi-disc DVD Player

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Suddenly "cannot play this disk" on Sony DVD/CD..every DVD...CD's work!

AFter moving player, my Sony DVP-CX995V suddenly stopped playing DVD's CD's work fine, just no DVD's. Get message on screen "cannot play disk"

I have tried several commercially available DVD's, air cleaned the lens (as best as I could), and powered down for 1 hour, unplugged...

I listed as CX985V although mine is actuall 995V...

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  • Anonymous Nov 21, 2008

    I have the exact same problem with my DVP-CX995V, any solutions?

  • Craigc19 Dec 31, 2008

    Yes, I also had about two to three trouble-free years with the Sony DVP-CX 995V but now it will begin to play a DVD but then the picture freezes, stops all motion but could start at any given time. Usually, however, it paralyzes even the remote control functions. I love the machine because of it's storage capability and other features. I suppose the question is one of, by repairing it, will the cost exceed the cost of a new player...?...anyone have any advise...?
    Thanks,
    Craig Michaels

  • donvaughan Mar 18, 2009

    My cx995v was working great until I fast forwarded a dvd. The unit froze then shut off power to unit by itself. I turned back on and it will not play any dvd's. Get message on screen "cannot play disk"

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I have the same problem. I have a 5 year warranty from the company I purchased the unit from. I am not sure if they will replace it or not. I am reluctant to buy another one with this known issue. We have enjoyed the unit for nearly 3 years with no issues.

Posted on Nov 23, 2008

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My Sony DVP-CX995V quit playing DVD's. I was listening to a CD, stoped it, went to menu, picked a DVD and bow it say's " Cannot Read Disc " On ALL of My DVD's. All CD's & DVD's are storebought. I've had...


does the spindle motor even try and spin the disk? Pop the top (8 screws) and watch the loader grab a disk and place into transport. The disc should immediantly start to spin and the little laser should scoot back and forth looking for something. If the disc never spins but the laser is moving, you may have a bad motor, or a bad pickup (transport mechanism includes motor and laser pickup). A replacement for this model is about $125 but you can get the same part out of a cheap DVP-S360 for about $20 on ebay. Just make sure you ask if it works before you buy it on BOTH CD and DVD as its 2 different lasers in that part.

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Run a DVD disc cleaner through it and see if that helps. If not then open it up and manually clean the laser pickup lens. Then give it a go. If that didn't help, then open it back up and replace the optical drive.

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The player is playing cds get error message that it can not play dvds


hello,
the problem of the layer is that the strength the lense needs to carry out work on a DVD is not enough, therefore the lense is weak, though it plays cds, cos the strength needed to play a cd is low.

the solution is for you to unscrew the player, detach carefully and disconect the old lense, and replace with a new lense. screw it back and make sure there is no tampering with any of the wires, then test it with a DVD cd.

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you can clean the motor by the back side

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In that symptoms optical block (lens) sounds defective and requires replacement.
Let me know if you want to replace optical block by yourself to provide you more technical info.

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1 Answer

My sony dvp-cx995v


Seems optical lens of unit is causing problem of No Disc.
Clean optical lens with cleaner disc and then try to play dvd.
If still same problem, take unit to local repair shop for fix.

Feb 12, 2009 | Sony DVP-CX995V Multi-disc DVD Player

1 Answer

My Sony DVP-cx995v stopped playing DVD's


I had the same "Cannot play" problem - happened suddenly, I don't think I was doing anything unruly at the time.

After checking repair (exchange) prices in excess of $250 from Sony, I decided to open the cover to see if I could see anything wrong - normally a futile exercise with electronics except that in the past I have cleared errant disks that have lodged themselves near the drive/player at the rear of the library.

Upon opening and watching the library try to load and play I noticed the drive itself was not spinning the disk once loaded. It would sit for awhile, thinking about it I'm sure, then would unload and load the next dvd, again failing to spin.

I thought okay, maybe try to spin the dvd while in the player to see if it's jammed or otherwise hard to turn. It was not hard to turn and spun freely. In fact, when I put my finger through the hole at the exposed side of the player at the hub to spin the dvd, clockwise, it suddenly started to spin - and play!

I put the whole thing back together to test and all seems to be working fine at this point. Not sure what would cause the motor to stop spinning and remain in that state through poweroff/on cycles etc. but I'm sure this is not the last time I will have trouble of this kind.

I would note that when replacing the library back in its home on the shelf, be careful not to tip the library, especially toward the player area because the disks will spill out of the carousel near the player and become jammed when you power it on and attempt to load. A final tip of the library away from the player area may clear this if you hear the disks rolling out of their slots and you don't want to open the top again (it's a darned heavy box when fully loaded).

Good luck!

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There is supposed to be a firmware fix for that from sony.

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It sounds electro-mechanical. Meaning it could be a solenoid not engaging one of the mechanical arms, or even one of the plastic mechanical arms could have jumped out of their socket. It doesn't sounds too drastic, however the unit will have to be pulled apart and investigated. thanks ST

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