Question about SanDisk Sansa m240 MP3 Player

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Buttons are nonresponsive

Just got this delivered today. I have loaded music into the unit, and the track title runs across the screen. But when I push play, although the play icon shows in the top left corner, it doesn't play. The volume button is not working. Once in a while, the volume indicator moves up a bit and I hear a couple of seconds of the song, but then it slides back to the left and stops playing. Any suggestions on what I might do? Returning to Amazon is a real bear. If I can get it figured out myself, I'd like to. But if it's hopeless, I'll have to face it. Thank you.

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  • Anonymous Jun 26, 2008

    please send the driver software to my id ganesh_pal006@yahoo.co.in

  • Anonymous Dec 25, 2008

    my volume button dont work it lowers but doesnt higher

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  • 175 Answers

I think thats a faulty unit so youll have to takle it back if i was you.

Posted on Jun 28, 2006

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I will upload a song to my band page and it loads and will then say its sending to soound clouud and will not go anywhere past that. i have also logged in to soundcloud.


Hey Kenny,
It could be a few issues that are causing this - you may have hit your 2 hr limit on free music on Soundcloud and would have to go to SoundCloud to delete some tracks, or perhaps the link to Soundcloud is acting off. To fix this if you go to settings on the top right of rootmusic.com, find the band account and click disable soundcloud connect you can remove the link and try to connect them again.
There could also be an issue with privacy settings on the track- if you have certain privacy settings on the tracks our application gets confused. It tries to access the info on the track but is blocked by the privacy settings which screws with the system and the whole process get's locked down.
To resolve this issue please go to soundcloud.com and go to the settings of each of your tracks and look at "5. Download Options" and make sure that you allow: "Allow a 128 kbps mp3 to be accessible for widgets, podcasts & applications." Unchecking this box will limit your track by not making it available through any widgets, music player apps or any of that good stuff that'll boost your plays!
This can also happen if you're using the characters < or > in the title. These two characters are commonly used to denote specific coding benchmarks, and SoundCloud can't process the song if those characters are in the title. Delete these characters from the title, and you should be good to go.
Let me know how it goes - if this doesn't work there are a few other options we can look at to make this work for you.

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1 Answer

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Deleting songs.


Your DB might be corrupt. Folow the delete procedure one more time:
Delete Music Files
1) Connect your Sansa to the computer.
2) Select Open device to view files using Windows Explorer on initial
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When i start my philips mp3 player i try to access my music and it freezes. also the the title of the tracks shows up as boxes. i think there maybe startup files on the mp3 player missing or tampered with


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Select repair/restore option and follow the on-screen prompts.


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If this doesn't help, please post your model number so I can asist further.

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I assume this is in a PC? Simply right click each title whilst in the PC and click on 'Rename' Or click file/save as/and give the file a name This incidently will leave an un-named copy on the computer

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