Question about Hotpoint FFS70 Bottom Freezer Refrigerator

12 Answers

Hotpoint Fridge Freezer FF187e - 3 lights flashing

We have recently gotten the above fridge freezer "repaired". We had ice build up which was blocking cold air flow to the fridge. Once the engineer plugged it back in, it seems to be working fine after 24 hours, but the three indicators are still flashing (super cool - power - super freeze) at the top of the unit.
How can this be reset so they work properly?

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  • 7 more comments 
  • monty08 Nov 08, 2008

    just repaired 3 lights flashing

  • dzebbo Dec 17, 2008

    I have the same problem. I bought the freezer three months ago, I accidentally dropped the second shelf down 2 days ago and ordered a new draw two days ago.



    Not sure if it's coincidental or what but the lights have all started flashing and I hear an intermittent noise like something falling in the freezer like ice. I have tried turning the freezer off and on again but still the same. I

    will call the hotline tomorrow.

  • mx70me Dec 18, 2008

    i have the same problem.

    "mt ff187e hotpoint fridge wont go cold. both super cool lights are onbut not flashing,if i turn it off then back on it works for 2mins thenstops.there is no ice built up... help please"

  • GWoman Dec 27, 2008

    The freezer is working fine (so there is power going to the appliance), but the fridge part has no light, and is not cold. The Supercool button for the fridge does not work either. Can anyone help?

  • bizibee Feb 10, 2009

    My problem are the 3 lights flashing! , The fridge freezer is new, only a week old and I'm stills stocking it. I can't find the manual that came with it so cannot check why I have these lights flashing. Please help, live in a studion flat and at night it's like a disco in the kitchen/diner!

  • faithw78 Mar 09, 2009

    God hotpoint are B&%$££ds!!! We had this problem, and yes got someone out who charged £100 to chip away at ice...grrrr. He told me that this was a fault on this model, and all of the appliances require 'fixing' in this way due to ice build up over the heater (because the heater was designed to be placed in a really stupid spot basically ) anyway, after hearing this we refused to pay - i think they got £33 out of us and we disputed the rest. It just happened again and I told my other half what the engineer had done which he repeated- worked like a charm, all fixed no stupid call out fee. It's really bad hotpoint are making money for their own design fault problem. Our fridge was flashing as detailed by others and the turning on/off and holding down the supercool buttons worked yay!

  • whitewitch64 May 11, 2010

    i am just in the middle of mine, i have an engineer coming tuesday, they got me to take out insurance at 12.99 a month for 10 months.. this covers me for this repair and up to a year. thye first tried charging me 15.99 a month. i think i will email them and complain. A working fridge is important to me as i keep insulin in it one of the reasons i went for hotpoint.

  • Brian Jul 30, 2012

    Had the problem of ice build up.followed instructions as below thanks to Robbin thoma.

  • Kevin Coles
    Kevin Coles Oct 31, 2013

    Worked for me. Thank you.

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I have just fixed my fridge freezer by following the instruction from KarenBa and GWoman i have also managed to stop the lights (super cool and super freeze) from flashing by turning the temperature to zero on both fridge and freezer so they turn off then holding both super buttons down for about 15 seconds then turning the temperature back up. hope this helps

Posted on Feb 24, 2009

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  • Helen Lee Nov 17, 2011

    OOOOhhhhh thank you - this worked for me. I defrosted the freezer and when turned back on the lights were flashing - turned the temperature to zero on both fridge and freezer so they turned off - then held both super buttons down for about 15 seconds - there was a click and the lights stopped flashing - I then turned the temperature back up. Hotpoint wanted to send an engineer out to fix it!!!!

  • Jackie Lewchenko
    Jackie Lewchenko Nov 28, 2011

    This worked for me too - grateful for everyone who posted their solutions and saved us all a lot of money!!

  • m_k_burgess
    m_k_burgess Feb 27, 2012

    Thank you so much!! This worked for me too.

  • alisonbayne
    alisonbayne Sep 24, 2012

    Thank you so much - so glad to find this excellent advice. I have now stopped the flashing liights.

  • doogaldoo
    doogaldoo Nov 06, 2012

    A brilliant tip, thanks!

  • doogaldoo
    doogaldoo Nov 06, 2012

    A brilliant tip, thanks!

  • catheri38958
    catheri38958 Feb 19, 2013

    brilliant Thanks

  • catheri38958
    catheri38958 Feb 19, 2013

    great tip thanks

  • mark ranson Oct 21, 2013

    thankyou.. worked a treat

  • Kevin Coles
    Kevin Coles Oct 31, 2013

    Worked for me. Thank you.

  • erol
    erol Dec 02, 2013

    many thanks...no more flashing lights....

  • Robert Loman
    Robert Loman Dec 19, 2013

    worked for me too.thanks

  • Sirah Ben Apr 08, 2016

    Many thanks I have tried it and it did worked

  • James Butlin
    James Butlin Jun 19, 2016

    This did the trick for me as well, cheers!

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Hi, I've just fixed this I think! it started making a noise then stopped then the fridge got really warm. In the freezer compartment unscrew the white cover, behind there I found the fan had got ice all around it and ice over a sensor, I have defrosted it and plugged it back in and it is cold again. However the super cool and super freeze are still flashing after several hours, but it is now cold. Better than paying Hotpoint £160 to fix it!

Posted on Jan 28, 2009

  • langley190 Aug 23, 2011

    Langley
    Many thanks for this advice. I unscrewed the white cover in the freezer compartment and removed the ice build-up, all within an hour, and my sickly FF200E fridge recovered quickly.
    The savings must be substantial and my patience and a long Philips screwdriver were the only requirements.

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Thanks to this site and previous writers - my fridge freezer is working fine now.

My freezer was working normally but the fridge did not at all.I opened the back of the freezer section to reveal the filament all iced up as previously recommended ( many thanks) -rememeber there are 2 white covers to remove. PlEASE DO NOT chip away the ice as you will accidently chip the metal and break the filament . I did that once with another freezer and gas came out and therefore broke it- be patient and safer and use a hair dryer.

I am month 8 of 12 month warranty- should i contact hotpoint and complain what seems like a design fault? i would recommend feedback.

Posted on Apr 17, 2009

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What KarenBa said works!!! We actually did end up paying Hotpoint to come out and sort this (£100). The man did exactly what she describes, opens up the white panel behind the freezer drawers and chipped away at the ice. However, just before he left (and at this point I was feeling extremely p-d off as I had basically forked out £100 for a man to chip away at ice for 15 minutes) I checked my "super-cool lights" (which were not working) - luckily, he looked into this in more detail and my "sensor panel" was broken - which he replaced. So my recommendation to anyone that has the fridge warm, but the freezer is working ok, is to take off the panel, chip away at the ice first, and then if it still doesn't work - you will need a new sensor panel - otherwise it is defintately worth trying this solution yourself, and certainly a lot cheaper than Hotpoint!!!!!! Good luck!

Posted on Jan 28, 2009

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Solution #2 helped my lights have all stopped flashing the fridge and freezer is working at the correct temp. thanks for the help

Posted on Jul 02, 2010

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HI Guys, I unscrewed the back but couldn't get the panel off, I used a hair dryer and defrosted but it still wouldn't come off ?? Is it just the two scres ??

Posted on May 27, 2013

  • m_k_burgess
    m_k_burgess May 27, 2013

    No, there are 2 more deeper screws that need to come out, they look like 2 deep holes.

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After following the above solutions i have fixed my problem. I am very greatful to the people who have posted these helpful tips.
Mr Bee

Posted on Jun 30, 2010

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I found this place by chance the night before the hotpoint guy was going to rip me off!!!!! i sat up till 2 in the morning trying to rush defrost the freezer & then turned it back on when i was off to work. After a couple of hours everything was great & i cancelled the engineer & my direct debit for the £160 they were going to charge me (phew!!)
Ive got a good mind to email watchdog about this scam
thanks peeps

Posted on Nov 07, 2009

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I found before calling an engineer tack the drawers out of the freezer knock it off and put a bucket of hot water in with the door closed for half an hour dry it all with a towel then switch back on worked for me

Posted on Aug 16, 2015

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There has only been a biuld up of Ice because the drain hole is blocked once you have unscrewed the back piece and cleared the ice unblock the drain or over time it will re-occur also unplug the fridge before you start

Posted on Jun 15, 2013

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I paid hotpoint to repair previously and they did this and the same issue happened a year later, dDd it myself this time and had the same problem with lights, fixed after searching and finding this solution., thanks

Posted on Feb 19, 2013

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Which part at the back is it you unscrew ,is it the white box on the back

Posted on Oct 01, 2012

  • Alan Mccann Sep 16, 2015

    Yes it has about 8 screws on it and seems to be sealed but these the seal is just sticky foam to act as a cushion for the part you are removing. Just be careful you dont pull on the wire which is attached to the fan

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1 Answer

I keep getting water at the bottom of the fridge, under salad boxes on my Hotpoint fridge


Red light on for High Freezer Temperature Warning
or freezer not cooling, but fridge is and a lot of noise from compressor.
Also, fridge drain hole blocked, water in bottom of fridge.


This is a common fault in Hotpoint Fridge Freezers and can also happen if the door has been left open or has been a power cut.

1. Turn off fridge freezer, or at least turn down the freezer temp to minimum, though not ideal.
2. Open freezer door and remove all drawers.
3. Remove the back panel on the inside of the freezer. This is held in place with 4 screws, which might be 6mm hex head or star allen head. Pull the panel out.
4. Behind where the panel was, there is a cooling element for cooling, pipes, and below this a temperature sensor. If the fridge freezer is not switched off, then fold together a few layers of tinfoil and wrap around the sensor.
5. Use a hairdryer to slowly melt the ice. Melt it around areas where it appears to be hanging on, such as the corners of the cooling element or bolts, as well as any thin sections below the main block of ice around the cooling element, which will be supporting the main block. Use a plastic ice scraper to remove ice but not near pipes or sensor.
Warning: Be careful using electrics around water & melting ice & drips.
6. Below the cooling element, there is a drip channel & drain hole. If this hole is full of ice, pour a small amound of warm water down, leave for 10 seconds and pour a bit more until clear.
In the fridge, clear the drain hole in the same way.
Warning: Do not pour a lot of water down, as this water drains onto a tray above the hot compressor at the rear of the fridge freezer to be evaporated by the heat of the compressor and the tray will only hold a small amount.
7. When all ice is removed, dry all moisture. Put the shelves back. Close door. Turn on fridge freezer. Turn up the freezer temperature to your normal setting. Turn on fast freeze if available. After 1 hour, check with a thermometer. It should be cold enough after 1 or 2 hours.

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This is a common fault in Hotpoint Fridge Freezers and can also happen if the door has been left open or has been a power cut.

1. Turn off fridge freezer, or at least turn down the freezer temp to minimum, though not ideal.
2. Open freezer door and remove all drawers.
3. Remove the back panel on the inside of the freezer. This is held in place with 4 screws, which might be 6mm hex head or star allen head. Pull the panel out.
4. Behind where the panel was, there is a cooling element for cooling, pipes, and below this a temperature sensor. If the fridge freezer is not switched off, then fold together a few layers of tinfoil and wrap around the sensor.
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