All phones should come with the software package when bought, contact the manufacturer or return it to the shop and ask to see the manager, customers are priority, all sales staff work on a commission and are eager to push the sale
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Hey capri i was having that same problem and guess what i got a solution. Everything you need is in the following website just go there and click what you want to download. Everything is free. So here you go.
You may also need the verizon music sync package for that phone, it comes with a cable to connect it to the P.C. The CD will have a program that syncs music. Just install it because the drivers are built into the software and you have to have it installed in order to use the drivers. Once this is installed, download BITPIM ( google it, its free ) or find some other converter program that can convert to 3gpp files for you, then you can creat and add music, ringtones and pictures and convert video file onto the phone for free.
Remember to have the verizon software installed or the PC wont be able to detect your phone.