Question about Creative Labs Zen Touch MP3 Player

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Says it's not docked, but it it is

I have the 20 GB Creative Zen Touch and whenever I plug in my USB cord to it it doesn't say docked so I can't load any music onto it. And when it does say docked and I try to put music on it freezes my computer up. Please help me!

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Re: Says it's not docked, but it it is

Can anyone help me?? i think my creative zen is fucked up..... wahh!! the blue light is still turned on.. i cant turn it of.. i tired too but nothing's happening. the screen is blank too.. nothing on the screen help me pleaseeeee!

Posted on Apr 30, 2008

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Re: Says it's not docked, but it it is

Is your hardrive ok chceck it by listening to it and if you hear a clicking sound then its stuffed. Try reinstalling the CD that came with it and then reload the firware it soud work.

Posted on Jun 28, 2006

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Try to reset it. May be it stuck. On my Creative Zen Vision M I do reset by inserting a paper clip into a small hole near a dock connector. Good luck!

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My laptop is not recognising my Creative Zen touch MP3

Try this, i used this for my sansa, but the problem you are having is very similar.

Start - (right click)my computer - manage - device manager

It should be under "Other Devices" Right click - Update driver - Yes this time only - Install software automatically

Away you go, should recognize it as a portable device and install the drivers for it correctly.

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When I plug it in to charge the player, it says "docked" as usual, but then it turns itself off and acts like I've disconnected it. It says "Low Battery" and shuts down.

The zen need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)

refer to and look up info on your model to see if anyone else has your issue

May 26, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen vision :m 30gb wont turn on

if you don't have the kind of charger that goes directly into the dock connector, the zen vision needs a 5V charger ( it happens to be compatible with the PSP charger). if you just plug it into a usb cord it will not charger. you may also need the little white adapter piece the goes into the dock connector. i know only one place that sells older creative zen accessories and repairs creative zen visions . if you have all of that: i assume you pressed the little reset button on the bottom, it may just be frozen? if that doesn't work and you are sure you're charging it right, your logic board is dead.

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Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU!

Jan 25, 2009 | Creative Labs Zen Digital Media Player

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I had the similar problem and I fixed it by going into recovery mode and doing a clean-up

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I had the same problem. This may help.

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when plug in my zen touch to new pc ,its says needs new software.lost cd

Apr 16, 2008 | Creative Labs Zen Touch MP3 Player

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load the current firmware first.

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Can u help me to find a link som I can download instellation cd for my creative zen touch 20 GB.?

SEC. Katy

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