Question about HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer

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HP C4180 says carriage jam but no jam and tried everything

I am getting a carriage jam error on a HP C4180 but no jam exists. I have tried things such as powering off and on the unit, looking for pyhsical jams, passing the carriage back and forth to see if passes OK without blockage, resetting the cartriages, checking the back and front panels to see for debris blockage, etc. Any clue?

Thanks

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Uninstall your printer and then reinstall

Posted on Oct 31, 2008

  • Ken Pataska
    Ken Pataska Mar 12, 2015

    This has got to be one of the Godd@mn dumbest answers I've ever seen.....How in God's good name did you ever become an "expert" here with mindless answers - the carriage in the printer is stuck, and your thoughtless answer was "uninstall and reinstall"?

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Hi! I will be glad to assist you in this issue, I understand about your frustration about the printer. here is the link that will fix the issue:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00806599&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=1141647

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I had this same problem and spend hours working on it. Took the side panels apart to get a better look. Nothing anyone said fixed the issue. Not even the link everyone keeps posting to HP's carriage jam fix. Was out of solutions and about to give up and order a new printer. There was one last thing I had to try that I didn't think was going to work, but I had a theory. Right after I tested this solution it started working again. This worked for me, but anyone who has tried every and have not got their printer to work can try it.

My Solution: Open the front covers and look inside. Just above the metal rail that the carriage travels on there is a thin plastic strip about 1/4 in. width and should have a glossy shine to it. I believe this is some kind of positioner. It runs through the carriage and gives it some kind of position. After years of use, it'll become dirty with ink. I used some tissue and alcohol and wiped the strip clean. It worked perfectly fine right after. Below is a picture of the strip I underlined with a yellow line.
3_5_2012_6_38_13_pm.jpg

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1 Answer

HP C4180 Carriage Jam


Lisa,
you can call HP technical service which is open 24 * 7 and the phone number is 1 800 474 6836 for US customers.
Customers of other countries can open the following link: http://welcome.hp.com/country/us/en/wwcontact_us.html

There is a high chance of the printer hardware failure. If the printer is under warranty, HP will replace the printer for you.

May 08, 2008 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

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Try the steps mentioned in the link Bellow:
Also make sure you should Unplug the power cord when there is
still power in the unit, take out both the ink cartridges and apply little more pressure and move the carriage too and fro untill you feel it is moving freely (Dont worry it wil not break)

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00806599&dlc=en&product=1141647

Good Luck

May 07, 2008 | HP PhotoSmart C4180 All-in-One Color...

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