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The hello issue is most likely a faulty DVD-RW. These go out on thse models more than usual. Reset is a combination of 2 buttons. Press and hold the play and disk tray open or the power and play ( i forgot the exact sequence but you get my drift, press 2 buttons for about 10 seconds). You can also update the firmware...or atleast could before from RCA.COM but they no longer support this midel. I do have the software update on CD but it won't do any good on Hello issue. If worst comes to worst, open the player up and replace the DVD-RW drive.
My DVD/VCR Daewoo locked and everytime i pressed a button it just said LOCK! I plugged off the vcr for a few hours and then plugged it back in and pressed the on button. Now im watching the dvd that was stuck inside. Try it, you just never know.