Question about Sony Cyber-shot DSC-W50 Digital Camera

3 Answers

No image on screen

I know other people have this problem, but the answers havent applied to me! I bought my camera on ebay from a seller who has since disappeared (he had 100% positive feedback) Anyhow, that was a month ago and now, suddenly, when I switch on, its as if the lenscap was still on. Just a black screen (showing the usual settings displayed as normal) but no photo can be taken. I dont have the receipt or a guarantee and the ebay seller wont answer my emails. Sony will repair it for almost as much as I paid for it, because I dont have the receipt. Taking the battery out, recharging the battery, resetting the camera etc havent worked. Can anyone advise? I need a receipt - can anyone supply me with one!? help! (my word of advice is: dont buy from ebay without getting a receipt or guarantee!)

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  • Lou Trigg Jun 15, 2006

    update: Sony couldnt give a toss about this problem. Its cheaper to buy a new (and superior) camera from another manufacturer than get Sony to repair their own faulty merchandise.

    What tosspots! Never again will I buy from Sony.

  • Lou Trigg Jul 12, 2006

    I think maybe you need to read my comments more carefully.

    I wasnt blaming Sony for my not having a receipt; I was complaining that Sony confirm that this model is a few months old and yet wouldnt replace or repair the camera.

    Equally, I wasnt blaming ebay or the seller for selling me a dud camera. My point was that if anyone bought a camera (value £180) from a 'normal' shop and it broke 3 weeks later, then you would be entitled to, and expect, a refund or replacement.

    I take full responsibility for buying a camera that was advertised as new but didnt have a receipt or warranty.

    As it happens, I am now getting a refund from Paypal who clearly agree with me that this camera wasnt sold as advertised.

    As for asking for someone to illegally supply me with a false warranty - heavens above, thats pretty shocking stuff isnt it?!

  • Lou Trigg Jul 13, 2006

    Yes, thats quite true, my apologies - I didnt mention it was sold as brand new. However, Sony wouldnt accept anything from ebay or paypal as proof of purchase.

    Fortunately I didnt get my false warranty so wont be carted away by the boys in blue.

    thanks for your concern :)

  • Lou Trigg Jul 14, 2006

    Thanks Welder! I did try some of what you suggested with Sony both on the phone and by email but they were adamant they werent going to help me. Maybe I wasnt pushy enough!

    Paypal have ruled in my favour however, and I should be getting a refund any day now, as long as the seller has the funds of course...

    thanks again :)

  • Anonymous Feb 05, 2008

    Yes, I have the exact same problem, only my camera is a Canon Powershot. I bought it on ebay and like a fool didn't even keep the info on the person I bought it from, but I'm pretty sure it was a store because they had many cameras for sale. I took 84 pictures, then my screen turned black and I tried everything!!!!!!!!!

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You guys probably haven't heard about Sony's bad CCDs (image sensor) which were used to produce many cameras of theirs and the other manufacturers?

All concerned camera manufacturers had issued Service Advisories to the public what they would do with those possible defective cameras. For Sony, instead of recall, they give a free service to replace the problem CCD if indentified being one on the camera list they posted on the service advisories relating bad CCDs. They will pay for both way shipping too if camera needs to be shipped in. You may also bring to one of their Authorized Service Centre personally. Go to Sony web site and find the list for their authorized service centres, pick the one nearest you. Phone them to confirm the free service for your model, I was told here in Canada that Sony lifted the time limit for free repair. Therefore, either mail/ship in the camera to them (phone Sony first to get instructions) or bring camera to service centre.

For your confidence, I, myself had 6 Sony cameras with the bad CCDs replaced without paying a dime. Some of them hadn't even with the symptom yet. Service centre don't mind, because they get paid to fix them.

Finally, click here to read a third party comment/information regarding these bad CCDs before you take further actions on what to do. Bear in mind, the black screen is actually a very dimmed screen which is not mentioned on the third party comment page, stated above, as a fault symptom of the bad CCDs.

Posted on Jul 17, 2008

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What you can legally do is jump up and down and generally be a thorn in Sony's side. Demand your camera be fixed. Tell them you bought it in good faith and had no idea you wouldn't be covered by a manufacturers guarantee. Especially as it was from such a well respected and large company such as theirs. Tell them you has considered a Canon camera but your friends and your own experience with well built and reliable Sony products made you decide to get the Sony camera. Tell them what a dissappointment and let down the whole experience has been you never bought a fake Sony it was a genuine unit and you fully expected a genuine warranty to go with it. Tell them you are a committee member of a large online camera club and if nothing is done to ensure your satisfaction in this matter you will ensure that every member knows about it by sending personal emails to each of them. You don't particularly want to do so but you feel wronged by Sony and you will use every opportunity to make sure people know that Sony can't be trusted. Be extremely firm and tell them you intend to write to every camera magazine to spread the word. Lay it on thick with references to an expensive piece of technology lasting less than a month which shows how bad their quality control must be. You are not in a position to be able to throw your hard earned money away on something which is completely unusable after only 4 weeks. Ask them straight out if they will honour their warranty if only for goodwill's sake. You'd much rather be telling your members and readers of camera magazines what a great company Sony is than saying what a mean and uncaring organization they are. Use parts of this you feel comfortable with, add some of your own and as us Aussies say, "stick it up 'em" And good luck.

Posted on Jul 14, 2006

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You can't really blame Sony because you don't have a receipt. It wouldn't do you any good anyway. Warranties are non transferable. Meaning only the original purchaser can claim warranty. Bu the way, It sounds like the old Sony CCD blues or greens or mauves. Meaning the whole CCD assmbly will have to be replaced. Hey, you can't blame the Ebay seller either. The camera worked for a month. He had no idea it would die after 4 weeks. You got a bad camera and that's all there is to it. Don't go blaming everyone. As for asking someone to illegally supply you with a false document, the mind boggles.

Posted on Jul 12, 2006

  • Stuart Bazley
    Stuart Bazley Jul 13, 2006

    I think maybe you need to write your comments more carefully.

    You failed to mention anywhere it was a new camera. The invoice sent by the seller via Ebay would suffice as proof of purchase but many companies class cameras sold into the country from Asia/China etc. as Grey. A common problem for not buying from a reputable dealer with a shop front. That's why people buy from Ebay, because the items are cheaper and why are they cheaper? because the buyer paid no warranty levy.

    As for the plea for a false warranty. YES I do find it disgusting to think someone would stoop so low as to even ask. It's fraud, plain and simple. Ask your friendly police station if it's OK

  • Stuart Bazley
    Stuart Bazley Jul 13, 2006

    I think maybe you need to write your comments more carefully.

    You failed to mention anywhere it was a new camera. The invoice sent by the seller via Ebay would suffice as proof of purchase but many companies class cameras sold into the country from Asia/China etc. as Grey. A common problem for not buying from a reputable dealer with a shop front. That's why people buy from Ebay, because the items are cheaper and why are they cheaper? because the buyer paid no warranty levy.

    As for the plea for a false warranty. YES I do find it disgusting to think someone would stoop so low as to even ask. It's fraud, plain and simple. Ask your friendly police station if it's OK

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