You have something caught in the hammerbank cover. Sometimes a piece of lint, paper chad or some ribbon fabric will get hung in the holes and need to be cleaned out. Remove the ribbon, open the 'mask' as far as you can and look into the hammerbank area to find and remove the debris. Reload the ribbon and run a test print to see if the problem is solved. If not, the problem will usually be a hammer that is not retracting.
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This error message normally happen due to following reasons.. 1. Didn't remove protective tape on cartridge. 2. Didn't properly seat cartridge. 3. Contacts on carriage need to be cleaned. 4.If you inserted and removed Cartridge many times..
Try to do it: You can wipe the copper contact plate on the cartridge over with a slightly damp piece of kitchen towel using distilled water. While doing this you need to turn off your comp and printer. Let the contact plate dry for a minute or two before putting back on. After inserting the cartridge, run the print head cleaning program 3 to 4 times for best results as this will clean the heads and push the ink through.