Question about Acer Aspire 3000 Notebook

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Password not working

I was doing updates on my acer laptop when i decided to stop it because it was making my lap top slow. As soon as I did that the internet shut off and the icon that on the bottom right hand side disappeared. So I decided to restart it, when I clicked on the icon it started to shut off but then froze so I manually shut it off. When I turned it back on all I got was a black screen on the desk top expect for in the top right hand corner that a search engine box. Then a window came up asking me for a password, I put in my password but it said it was incorrect. I tried every password I've used on it but nothing seems to work. This lap top is brand new. I really need to get it working because my boyfriend is in Iraq and that's how we talk.

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  • Jacqueline Kowal Oct 19, 2008

    i've tried to do F2 and change the password but that didnt work. it says user password and I'm the user but my passwords dont work.

  • Jacqueline Kowal Oct 19, 2008

    I was doing live update for my lap top. I don't know how to run my recovery program, I don't think I have a safe mode. my system is aspire one.

  • Wayne Mineard
    Wayne Mineard May 11, 2010

    What operating system are you using?

    What update were you loading? (Please don't say XP Service Pack 3.)

    Can you boot in Safe Mode?

    Do you know how to run your Recovery program?


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To boot in Safe Mode, as soon as the computer begins booting tap the F8 key repeatedly.

You should get a menu to choose from.

If there select Safe Mode with networking.

If you can get that far, try System Restore for an earlier date.

If you can't get into safe mode watch as the comp boots and see if it says something like "For Recovery Press <One of the F keys>. Somesystems allow a partial recovery that keeps your documents intact. If you end up doing a full recovery, you lose everything.

Posted on Oct 19, 2008

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